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59,641 stores1,808,932 reviews Over 250,000 shoppers online now
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| Member Since | 10-Apr-12 |
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posted Apr-10-2012 
![Share](javascript:share_rating({"review_body":"Customer service email is lacking. It takes them forever to reply back. Two email incidents I had with them. The first was because only half my order came, and they failed to tell me that it would come in different shipments. They finally replied three days after I get the second shipment. Second time they replied a week later on a Friday at exactly 5pm telling me I should call the 1-800 number which closes at 5pm. What a waste of time. At the very least, I was able to return an item. Only a few items were lower priced than other sites.","link":"http:\/\/www.resellerratings.com\/store\/AutoShepherd\/review\/1439229#comment1439229","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/AutoShepherd.jpg","store_name":"AutoShepherd","username":"saikou","rating":"2"}, "single");){kind=link}
“Dear saikou,
First and foremost, I apologize for any inconvenience that this issue may have caused you. Please know that we would never do anything to intentionally cause you to be dissatisfied with our services and that we truly do value your feedback.
Since we are a growing company, the best sort of feedback that we have is what our customers tell us. It helps us pin point areas in our service were we could use improvement and ultimately will help us be the company we strive to be.
Thank you again and if you ever have any further issues with an order, please don't hesitate to contact me directly at 1-626-538-8591 and I will personally be happy to assist.”