2/5

posted Feb-02-2012

One of my clients (with too much money) purchased a Mach V about 6 month ago. About 4 weeks ago it started crashing.
Im an it professional and i understand that things break, even nice expensive once, that's not an issue here at all. The issue is that it has now been just over 4 weeks and the computer still has not been fixed.
I spent the first week on the phone with their tech support trying to troubleshoot the issue, even though it was obvious that the motherboard was at fault after the second day. Falcon would not send the board to me but instead made me ship the machine to them to have the part replaced.
Then it turned out that the Rampage board was not in stock so now they are replacing it with a lower end one. Once again i get the fact that things like this happen but when you pay $12000 for a computer wouldn't you expect to have it fixed a bit faster. Faster then 4 weeks at least.

Side note. They are using high quality parts, best of everything, which drives up the price. If you don't know anything about computers, ask someone who does. Chances are you don't need a machine this powerful. My computer was under $1500, all parts bought from new egg. Im able to run Battlefield 3 with ultra settings in online play, no issues at all. Video card stays nice and cool in mid 60 to low 70. Game play is very smooth. So once again ask someone who knows if you don't.

comment on review | report?

Is this review?… Helpful Cool Share