59,712 stores
1,819,493 reviews
Over 250,000 shoppers online now
59,712 stores1,819,493 reviews Over 250,000 shoppers online now
 Total Reviews | 1 |
 Helpful Reviews | 0 |
 Forum Posts | 0 |
| Homepage | |
 Member Since | 6-Apr-09 |
 Last visit | 6-Apr-09 |
Check out all the stores loved by saesew
| Newegg.com (USA) |  |
Check out all the stores reviewed by saesew
| Newegg.com (USA) | |
saesew likes these stores the least and has left a poor review for them.
No stores disliked ...
Share your shopping experience and interact with
1,969 participating stores,
write a review!
Follow us & win cool gear: 
posted Apr-06-2009 
This review was modified by 
![Share](javascript:share_rating({"review_body":"Factory seal had been broken and resealed, a \u0022MAC\u0022 label had been removed from the factory container and the box was not even properly reclosed. The item was returned unopened.<br>I have no idea when I will ever receive a \u0022new\u0022 laptop, as ordered. I\u0027ve been told 1-2 weeks, 2-3 weeks, and that it would ship today - which did not happen.<br>They have my money and my computer, and I have an expiring service contract.<br>Review update:<br>Newegg responded to this rating by providing a $100 credit and shipping the replacement computer, which I received a week later. They were apologetic and intent on my reconsideration of this rating.<br>I have not updated this sooner since I was waiting for a new service contract which reflected the serial number of the computer I now have. I received an e-mail validation of the contract yesterday.<br>Buying online requires an element of trust in people and companies with which one may have little intimate knowledge or experience. Flags are raised when the customer receives vague, conflicting or inaccurate information from company representatives on the other end of phone and\/or online conversations who are probably in multiple locations.","link":"http:\/\/www.resellerratings.com\/store\/Newegg\/review\/456200#comment456200","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Newegg.jpg","store_name":"Newegg.com (USA)","username":"saesew","rating":"4"}, "single");){kind=link}
“Dear saesew,
Thank you for taking the time to post your informative review. We greatly apologize for any inconvenience caused by this uncommon situation, and we assure you that we would never intentionally cause for you to ever be dissatisfied with our services.
At your earliest convenience, please contact Alex at 800-390-1119 ( dial 25040 immediately ) or email him at alex.a.villarino@newegg.com for further assistance.
Sincerely,
Newegg.com (USA) Newegg.com (USA)
”