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| Member Since | 7-Aug-12 |
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posted Aug-07-2012 
![Share](javascript:share_rating({"review_body":"1) I ordered refrigerator, was told it will come directly from manufacturer in 7-10 days. It took 3 weeks and had dent in it so I rejected the delivery. Ordered on 07\/02\/12; it is 08\/07\/12 and I am still waiting.<br>2) Don\u0027t be fooled by 30day price guarantee. I ordered for $2229, when price dropped to $2224.50 I called. Representative told me you have 30 days and they will give lowest price in 30 days and they are allowed to match only once so why do it for only $4.50. When I called later on for matching the lowest price of $2195.50 another representatvie tells me that you have to call the day price is posted on web and they cannot do it. Go figure. I am just trying to avoid someone else being duped by similar deceptive situation.","link":"http:\/\/www.resellerratings.com\/store\/Number1Direct_Goedeker_Television_Co\/review\/1774477#comment1774477","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Number1Direct_Goedeker_Television_Co.jpg","store_name":"Goedeker's","username":"rv1gandhi","rating":"1"}, "single");){kind=link}
“We are so sorry for all the confusion.
When a product is damaged in shipping we try do everything we can for the customer. Unfortunately, it takes time to ship the new items.
Your comments about price matching have sparked a full review of our customer service representative training, even though your price request was granted. That type of confusion should never happen and we apologize.
Again, we are sorry for all the trouble.”