1/5
posted Jul-16-2012
The order process and customer service is one of the worst I've ever experienced. I placed an on-line order(Case #1180503607) for a Samsung Series 9 laptop. Happen to get a special promo price through their own store for $300 off. Went through with the purchase with 2 day shipping upgrade and even got a confirmation with an order number from their own website. Couple of days later i had not received it, called to check on my order and had been cancelled. At first they told me that my credit card had denied the order, checked online while the representative was on the phone and it showed approved and credited back. The representative then expressed her apologies and stated that it was their own system that had canceled the order for being out of stock. Stuff like this happens, so i asked if they could place the order again. I had to escalate the order to the manager, even he would not credit the promo price, nor were they willing to help out in any way shape or form to accommodate for their own mistake. The manager was sympathetic, but he would not even consider a back-order or even applying a discount to a same type model, same priced laptop that they currently had in stock.
I happen to be an Network Administrator for a fairly decent sized company that purchases an average of 30-40 laptops a year. I've run into situations like this with Dell and Leveno, but they have always striven to help the customer. NOT Microsoft! To be honest, it was a day and night difference with any other company...being technically inclined i don't necessarily care for Apple, but i guarantee this would not have happen with their customer service.
Overall, I must say this took nearly 2 hours of my time with no desire from Microsoft to come to a resolution other than 'sorry about that'.
Again, extremely dissatisfied with their customer service and means of communication, not to mention their resolution process. Will never purchase through them again, personally or professionally.
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posted Apr-12-2012 
![Share](javascript:share_rating({"review_body":"The order process and customer service is one of the worst I\u0027ve ever experienced. I placed an on-line order(Case #1180503607) for a Samsung Series 9 laptop. Happen to get a special promo price through their own store for $300 off. Went through with the purchase with 2 day shipping upgrade and even got a confirmation with an order number from their own website. Couple of days later i had not received it, called to check on my order and had been cancelled. At first they told me that my credit card had denied the order, checked online while the representative was on the phone and it showed approved and credited back. The representative then expressed her apologies and stated that it was their own system that had canceled the order for being out of stock. Stuff like this happens, so i asked if they could place the order again. I had to escalate the order to the manager, even he would not credit the promo price, nor were they willing to help out in any way shape or form to accommodate for their own mistake. The manager was sympathetic, but he would not even consider a back-order or even applying a discount to a same type model, same priced laptop that they currently had in stock. <br>I happen to be an Network Administrator for a fairly decent sized company that purchases an average of 30-40 laptops a year. I\u0027ve run into situations like this with Dell and Leveno, but they have always striven to help the customer. NOT Microsoft! To be honest, it was a day and night difference with any other company...being technically inclined i don\u0027t necessarily care for Apple, but i guarantee this would not have happen with their customer service. <br>Overall, I must say this took nearly 2 hours of my time with no desire from Microsoft to come to a resolution other than \u0027sorry about that\u0027. <br>Again, extremely dissatisfied with their customer service and means of communication, not to mention their resolution process. Will never purchase through them again, personally or professionally.","link":"http:\/\/www.resellerratings.com\/store\/Microsoft_Store\/review\/1718666#comment1718666","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Microsoft_Store.jpg","store_name":"Microsoft Store","username":"rubenusf","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Purchased my TV a couple of weeks ago, didnt opt for any of the \u0027extra\u0027 options. The end result with the same as if i would have gone through a mayor channel store, only that i saved hundreds of dollars! Honestly would recommend to anyone over any other online retail. <br>TV was back-ordered, got a simple call saying that they would receive new shipments within a week. Week past, they got the tv in and expedited my delivery...again very pleased with the outcome. ","link":"http:\/\/www.resellerratings.com\/store\/East_Coast_TV_s\/review\/1446339#comment1446339","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/East_Coast_TV_s.jpg","store_name":"East Coast TVs","username":"rubenusf","rating":"4"}, "single");){kind=link}