1/5
posted Oct-09-2009
Seller sent DDR3 dual channel memory instead of DDR3 triple channel memory. I discovered this by checking the memory model number on-line. Seller did replace memory with correct memory.
The 3 extra cooling fans I purchased were NOT connected to the mother board so they could be monitored by the motherboard's software. I had to purchase the connectors to correctly attach the fans.
I was told I was getting a better price by ordering directly rather than through eBay. Not true! I would have gotten a mouse, keyboard & speakers by going through eBay.
The computer was sent through FEDEX requiring a signature. While this is not the seller's fault, FEDEX did not show up on the scheduled date & required me to be home for 12 hours on TWO consecutive days. They would NOT give me a smaller window. I suggest the seller use a more consumer friendly service (UPS or USPS) if they are going to require a signature.
Finally, when calling in to get issues resolved, it is difficult to speak to the same person twice. Overall not at all a smooth transaction. I can only hope that should the need arise, I will have better luck with their technical department!
RESPONSE TO SELLER:
I believe anyone reading your response will see the obvious sarcastic tone! Furthermore, I contacted your business by email asking if there was some reason I should not modify my initial review and RECEIVED NO RESPONSE!
1. The customer should NOT have to ask that cooling fans be connected to the motherboard which has software to monitor them. The "professional" who built the system should be aware that the motherboard is set up to monitor the fans. This is NOT "custom" work. I did not ask ahead of time because I expected the work to be done correctly. Why do you think the motherboard has plugs specifically for the fans?
2. You sent me replacement memory you had "in stock" after I notified you of your error of installing the wrong (& cheaper) memory. You did not "upgrade" the memory out of the goodness of your heart, you simply sent what you had on hand. When I asked about purchasing additional memory, Katie told me you sent out the only 3 DIMMs you had on hand & that I would have to purchase an entirely different brand if I wanted additional memory. I just went with what you sent me & purchased the additional memory elsewhere.
3. I DID mention the mouse, keyboard & speakers in an email to your staff. All you need to do is read it. I can forward a copy if you do not still have it! This is NOT a fictitious part of my review. As a matter of fact, I have noticed that at least one other person had the same problem & you then sent him the mouse, keyboard & speakers.
4. I was chided by Katie from your staff for talking to 3 different people. The fact of the matter is that I got a different person each time I called, so that is who I spoke with.
5. FEDEX's tracking site & live personnel told me a number of times that my order would be delivered by 8 PM on the day it was scheduled. I took off from work to wait for the delivery because you required a signature. Even after I checked with FEDEX after waiting 10 hours, they said the delivery would be made within the next 2 hours. It was NOT. I then called and spoke with a supervisor & that is the reason the PC was delivered the next day.
6. As for the price of the computer, I will not argue with you. I would advise any potential customer to avail themselves of the protections offered through eBay. At least they have a mechanism for resolving disputes & the customer is not left with no protection.
6. On a positive note, I did call your tech support number with a question & Edward was quite courteous & provided a quick answer!
RESPONSE TO SELLER'S UPDATE:
Buy at your Own Risk!!!
This review was modified by
rsm77 on October 24 2009 04:09:11 PM
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![Share](javascript:share_rating({"review_body":"Seller sent DDR3 dual channel memory instead of DDR3 triple channel memory. I discovered this by checking the memory model number on-line. Seller did replace memory with correct memory.<br><br>The 3 extra cooling fans I purchased were NOT connected to the mother board so they could be monitored by the motherboard\u0027s software. I had to purchase the connectors to correctly attach the fans. <br><br>I was told I was getting a better price by ordering directly rather than through eBay. Not true! I would have gotten a mouse, keyboard & speakers by going through eBay. <br><br>The computer was sent through FEDEX requiring a signature. While this is not the seller\u0027s fault, FEDEX did not show up on the scheduled date & required me to be home for 12 hours on TWO consecutive days. They would NOT give me a smaller window. I suggest the seller use a more consumer friendly service (UPS or USPS) if they are going to require a signature.<br><br>Finally, when calling in to get issues resolved, it is difficult to speak to the same person twice. Overall not at all a smooth transaction. I can only hope that should the need arise, I will have better luck with their technical department!<br><br>RESPONSE TO SELLER:<br>I believe anyone reading your response will see the obvious sarcastic tone! Furthermore, I contacted your business by email asking if there was some reason I should not modify my initial review and RECEIVED NO RESPONSE!<br> <br>1. The customer should NOT have to ask that cooling fans be connected to the motherboard which has software to monitor them. The \u0022professional\u0022 who built the system should be aware that the motherboard is set up to monitor the fans. This is NOT \u0022custom\u0022 work. I did not ask ahead of time because I expected the work to be done correctly. Why do you think the motherboard has plugs specifically for the fans?<br><br>2. You sent me replacement memory you had \u0022in stock\u0022 after I notified you of your error of installing the wrong (& cheaper) memory. You did not \u0022upgrade\u0022 the memory out of the goodness of your heart, you simply sent what you had on hand. When I asked about purchasing additional memory, Katie told me you sent out the only 3 DIMMs you had on hand & that I would have to purchase an entirely different brand if I wanted additional memory. I just went with what you sent me & purchased the additional memory elsewhere. <br><br>3. I DID mention the mouse, keyboard & speakers in an email to your staff. All you need to do is read it. I can forward a copy if you do not still have it! This is NOT a fictitious part of my review. As a matter of fact, I have noticed that at least one other person had the same problem & you then sent him the mouse, keyboard & speakers.<br><br>4. I was chided by Katie from your staff for talking to 3 different people. The fact of the matter is that I got a different person each time I called, so that is who I spoke with.<br><br>5. FEDEX\u0027s tracking site & live personnel told me a number of times that my order would be delivered by 8 PM on the day it was scheduled. I took off from work to wait for the delivery because you required a signature. Even after I checked with FEDEX after waiting 10 hours, they said the delivery would be made within the next 2 hours. It was NOT. I then called and spoke with a supervisor & that is the reason the PC was delivered the next day.<br><br>6. As for the price of the computer, I will not argue with you. I would advise any potential customer to avail themselves of the protections offered through eBay. At least they have a mechanism for resolving disputes & the customer is not left with no protection.<br><br>6. On a positive note, I did call your tech support number with a question & Edward was quite courteous & provided a quick answer!<br><br>RESPONSE TO SELLER\u0027S UPDATE:<br>Buy at your Own Risk!!!<br>","link":"http:\/\/www.resellerratings.com\/store\/ComputerLX\/comment\/504414#comment504414","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ComputerLX.jpg","store_name":"AllPCZone \/ ComputerLX.com","username":"rsm77","rating":"1"}, "single");){kind=link}
“Dear Readers:
RSM had advised me that he recieved dual instead of triple chanel RAM. I confirmed that information and sent out the correct RAM out the next business day. As a customer courtesy I shipped out faster memory (ddr3 1333mhZ 10600 was ordered - ddr3 1600mhZ 12800 was sent out) We picked up the shipping tab to bring the other product back as it should be since we made a mistake.
Fans: Customer ordered 3 fans which were all installed and connected to the power supply. If you had a preference for us to connect them to the motherboard you just had to specify it and it would be done. If we are not requested to do something custom we will certaintly not do it.
Ebay Price issue: the current price (which did not change for the past 3 weeks and was the same when you placed your order) of your system on Ebay is $1021, you paid $933. You do not need to mention keyboard, mouse and speakers in an email after you recieve your order, you need to purchase and pay for it and then it would be included. We do not inlude items which are not ordered.
Fed-Ex: I apologize on Fed-Ex's behalf that they were not able to deliever on the first day, however they did deliever your order on their 2nd attempt on the 2nd day at 9:55AM. Siganture is required for all purchases over $250, it's done for your protection.
Summary: RSM77 please allow me to apologize for exchanging the RAM for a better one with one phone call,for not doing a custom fan connection which you never specified you wanted, for saving you $88, for Fed-Ex not showing up when they were supposed to and finally for having multiple personal on the phones instead of 1 person doing it all.
Michael Solovey
APZ CS-VP
Update: I stand by my oroginal reply. Customers like RSM77 can't be satisified no matter what happens or how the company response. ”