1/5
posted Dec-07-2010
I was with Sprint for 15 years. I always paid on time, and didn't contact them except when my bill was not correct, which was quite a few times over the 15 years. Recently, I decided to change to a new carrier as Sprints rate are no longer competitive with other carriers in my area. I contacted Sprint once I knew that my contract was up on the two lines that I had with them. The CSR insisted that I still had one month left on each contract and I would be billed $50.00 for each line to get out of the contracts early. I agreed. I also told the rep that I had put up a $250.00 deposit back when I first came on board with them, and I would like the credit for it. He told me that their records did not go back 15 years but for me to wait for the bill to cycle and I should see the credit on the bill. Since my monthly bill ran approx $93.00 with taxes and fees, and they were going to charge me an extra $100 I assumed that I would have a credit balance on the bill. Once the bill arrived it was for a whopping $417.00. I called sprint and they would only issue credit for $19.00 and still did not have an answere for me regarding my deposit. Again, I was told that they would have a research team look into it and they would get back to me within 10 days. Meanwhile, I went ahead and made a $48 payment in good faith though it wasn't due yet. Two days later, I received a bill from a collection agency. I was livid. I called Sprint and after being bounced around finally spoke w/Miriam in the financial dept and was told that there was nothing more Sprint could do for me and I should make the payments to the collection agency. I explained that I am a credit/collection manager and I am aware that they can take the account back from the collection agency and if they didn't keep good bookkeeping records on deposits 15 years ago, I should't be penalized and have to forfiet my deposit. She tried talking over me so I asked to speak to her supervisor. She insist that she had already done that and he told her to tell me to contact the collection agency. I insisted that I speak with him myself. I was put on hold for approx 20 minutes and then hung up on. I work hard to have good credit and they are trying to rob me of that as well as my deposit of $250.00. I would suggests that NO ONE use sprint, and will encourage all of my customers, friends, and family to change carriers if they are currently using sprint.
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![Share](javascript:share_rating({"review_body":"I was with Sprint for 15 years. I always paid on time, and didn\u0027t contact them except when my bill was not correct, which was quite a few times over the 15 years. Recently, I decided to change to a new carrier as Sprints rate are no longer competitive with other carriers in my area. I contacted Sprint once I knew that my contract was up on the two lines that I had with them. The CSR insisted that I still had one month left on each contract and I would be billed $50.00 for each line to get out of the contracts early. I agreed. I also told the rep that I had put up a $250.00 deposit back when I first came on board with them, and I would like the credit for it. He told me that their records did not go back 15 years but for me to wait for the bill to cycle and I should see the credit on the bill. Since my monthly bill ran approx $93.00 with taxes and fees, and they were going to charge me an extra $100 I assumed that I would have a credit balance on the bill. Once the bill arrived it was for a whopping $417.00. I called sprint and they would only issue credit for $19.00 and still did not have an answere for me regarding my deposit. Again, I was told that they would have a research team look into it and they would get back to me within 10 days. Meanwhile, I went ahead and made a $48 payment in good faith though it wasn\u0027t due yet. Two days later, I received a bill from a collection agency. I was livid. I called Sprint and after being bounced around finally spoke w\/Miriam in the financial dept and was told that there was nothing more Sprint could do for me and I should make the payments to the collection agency. I explained that I am a credit\/collection manager and I am aware that they can take the account back from the collection agency and if they didn\u0027t keep good bookkeeping records on deposits 15 years ago, I should\u0027t be penalized and have to forfiet my deposit. She tried talking over me so I asked to speak to her supervisor. She insist that she had already done that and he told her to tell me to contact the collection agency. I insisted that I speak with him myself. I was put on hold for approx 20 minutes and then hung up on. I work hard to have good credit and they are trying to rob me of that as well as my deposit of $250.00. I would suggests that NO ONE use sprint, and will encourage all of my customers, friends, and family to change carriers if they are currently using sprint.","link":"http:\/\/www.resellerratings.com\/store\/Sprint_Wireless\/comment\/651513#comment651513","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Sprint_Wireless.jpg","store_name":"Sprint Wireless","username":"rrbrowen","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Genesis is an excellent source for all of your auto parts needs. I order a radiator, and it was around the Thanksgiving holiday. Fortunately, it was shipped quickly and I received it with a very short wait time. I would recommend this site to all mechanics as well as my friends and family!","link":"http:\/\/www.resellerratings.com\/store\/Genesis_Auto_Parts\/comment\/651481#comment651481","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Genesis_Auto_Parts.jpg","store_name":"Genesis Auto Parts","username":"rrbrowen","rating":"5"}, "single");){kind=link}