5/5

posted Dec-29-2005

I bought a Pannasonic 42" plasma display. I decided on the Pannasonic TH-42PWD8UK based on lots of research over the last year on plasma displays. Panasonic clearly has an edge over other plasma manufactures where blacks and overall image quailty is concerned. Anyway, I decided on TV Authority based on the favorible results and the low price here at resellerratings.com. My experience was favorible but would like to point out that there was a slight delay of one week in shipping. Also, the stand I ordered was back ordered and I was required to purchase the stand from another vendor since a sales person told me there was a nationwide shortage of the stand I ordered (Panasonic TY-ST08K) and they probably wouldn't have any in until after the first of the year. I appreciated his honesty and found out what he said was true as I contacted five vendors around the nation before I finally found one that had the stand in stock. I feel they need to improve there tracking notification. I received the tracking notification approximately 7 hours after I received the plasma display. Generally speaking, I feel TV Authority makes a sincere effort in delivering what they promise though. I would rate my experience 9 out of 10 stars. There customer service personel are friendly and helpful though call backs are lacking.

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5/5

posted Aug-23-2005

I don't usually comment about good service (i.e. as the old saying goes, "you usually hear about the one building that burnt down, but not about the three that went up"), but in this case I feel moved to leave a comment about their great service. 6Ave left me messages on both my voice mail at work and at home and wanted to ensure my satisfaction. There was no additional sales pitch which too often is the case with on-line merchants. Thanks 6Ave! Keep up the great work. You set the standard in online ordering and customer satisfaction for which others should follow!

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5/5

posted Dec-19-2004

Absolute Kudos!

I purchased a rechargeble MAHA 204 AA battery kit and 4pk 2500 AA Energizer Batteries. I received a UPS tracking number on the same day and received the order via UPS two days later in well packed box. It would be nice to find other retailers with the same level of customer satisfaction that Thomas Distributing offers!

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5/5

posted Dec-17-2003

Bought another APC 1400 from this company. Factory refurbished... but might as well be new. This is my second UPS I've bought from them in the last two years and they are great!

This review was modified by rr37029 on January 22 2004 07:33:01 PM

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1/5

posted Nov-26-2003

Monitor was not as described and they refused to pay for shipping for something I did not order. Their attitude was less than satisfactory.

They insisted that UPS damaged the product but the packaging was poor and there was no cable included. The monitor case was cracked.

I contacted the Better Business Bureau and after several months I was able to get Merkor to credit my CC for the amount of the original transaction.

I also complained to pricewatch.com and I'm shocked they are still doing business because of all the negative comments about this company floating around the Internet. I wish I had done a little research first. I've learned my lesson.

As stated before the dispute was resolved but it was a significantly time-consuming ordeal and a real hassle!

CHECK OUT THE OHIO BETTER BUSINESS BUREAU ON THIS COMPANY. THEY HAVE MANY COMPLAINTS!

This review was modified by rr37029 on January 22 2004 07:36:10 PM

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