1/5

posted Dec-17-2004

Attempted to cancel order on morning of 11/11 but was told Order had been shipped. When it had not been received by 11/15, I called and was given UPS #. Checked UPS and learned Order had been shipped at the end of the day 11/11, hours after I had called to cancel. They were very rude and refused to give me RMA number. I refused to accept package and UPS returned it to them on 11/22. On 11/15 I was told I would receive an immediate refund on their receipt of the returned package. They have refused and failed to issue the refund and at various times said they would deduct cnacellation fees, shipping costs which were in excess of UPS charges, restocking fees. I have objected to all of these since I attempted to cancel the Order before it was shipped. I also never received a statement of their charges. Every time I have called, they have given me the run around or said they were too busy to talk. They never gave names and confirmed nothing in writing.

comment on review | report?

Is this review?… Helpful Cool Share