1/5
posted Feb-02-2012
is this a bookstore or a rip-off company. they are ideally form to steal your money. they don't provide shipping labels with tracking number to follow your package, so they will never receive your package and will write you back this email in response to your worry about no news about reception of your package.
Order #: 1150749
Subject: Textbook Sell Back
Dear client,
Thank you for taking the time to contact ValoreBooks.com customer service department regarding your sell back order! The status of your sell back order is ?Pending?, which means it has not been delivered to our warehouse. The usual delivery time from your home to ValoreBooks is 4-14 business days. If a substantial amount of time has past, (over 30 days), please contact the United States Postal Service (or whichever carrier you used to send your items to us), as ValoreBooks is not responsible for items lost in the mail as stated in our Sell-Back policies.
If you obtained tracking on your items, please send that over to us by replying directly to this email. Once we receive your package we will send you an email notifying you that your order has arrived. Please feel free to check the status of your order on our website under the support tab; and note that once the order has been checked in you will receive payment within 4-14 business days.
If you have any further questions or concerns, please feel free to contact us under the 'Contact Us' link on the website and we will gladly assist you.
http://www.valorebooks.com/CustomerService.Center.Overview.do
Thanks,
Steven
Customer Service Department
I bit the bait, I've got no money!!!!
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![Share](javascript:share_rating({"review_body":"is this a bookstore or a rip-off company. they are ideally form to steal your money. they don\u0027t provide shipping labels with tracking number to follow your package, so they will never receive your package and will write you back this email in response to your worry about no news about reception of your package.<br>Order #: 1150749<br>Subject: Textbook Sell Back<br>Dear client, <br><br>Thank you for taking the time to contact ValoreBooks.com customer service department regarding your sell back order! The status of your sell back order is ?Pending?, which means it has not been delivered to our warehouse. The usual delivery time from your home to ValoreBooks is 4-14 business days. If a substantial amount of time has past, (over 30 days), please contact the United States Postal Service (or whichever carrier you used to send your items to us), as ValoreBooks is not responsible for items lost in the mail as stated in our Sell-Back policies. <br>If you obtained tracking on your items, please send that over to us by replying directly to this email. Once we receive your package we will send you an email notifying you that your order has arrived. Please feel free to check the status of your order on our website under the support tab; and note that once the order has been checked in you will receive payment within 4-14 business days. <br><br>If you have any further questions or concerns, please feel free to contact us under the \u0027Contact Us\u0027 link on the website and we will gladly assist you. <br>http:\/\/www.valorebooks.com\/CustomerService.Center.Overview.do <br>Thanks, <br>Steven <br>Customer Service Department<br><br>I bit the bait, I\u0027ve got no money!!!!","link":"http:\/\/www.resellerratings.com\/store\/ValoreBooks\/comment\/1217887#comment1217887","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ValoreBooks.jpg","store_name":"ValoreBooks.com","username":"rosbel","rating":"1"}, "single");){kind=link}
“Hello rosbel,
Thank you for the feedback regarding your sellback order. I apologize that you feel you were taken advantage of however; I would like to reassure you that I will get this resolved for you no later than Monday morning.
Valorebooks.com”