1/5

posted Nov-13-2009

Good products but appaling and misleading custumer service.
I've ordered a overclocked bundle from overclockers.co.uk and payed extra for that, it took 2 weeks and 3 phone calls for the bundle to be dispatched rather than the (24 to 48 hours they advertise). When this arrived the motherboard was configured to its default configuration and not overclocked at all. The hard drive I ordered was faulty. Proceeded to request a RMA witch was sent to overclockers in September. On the 2nd of October overclockers had tested the hard drive and found it faulty so they issued a second order number (3457995) and it should have been shipped. Its now the 14th of November and I haven't received the order when yesterday I rang custumer support the only thing they missed was to yell at me. It is unbeleivable how a company like this is still in business. Having asked to speak to a manager I was told that managers don't speak to custumers and the custumer needs to log a webnote on their webpage to complain. What kind of company has managers that don't speak to custumers?
Stay away from this company no matter what, its a disaster.

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