4/5

posted Oct-07-2012

I initially gave Sunnysports a less than sterling rating based upon their return policy. The company contacted me by phone after reading my review and made their return policy more clear to me. They give you a 60-day full refund - as long as the item has not been used. They do not delay crediting your charge card for the return. They further state on their site that they will charge customers for the return shipping and that they may also charge a restocking fee - depending on the condition of the returned product. There are several other on-line vendors of sporting equipment that do not charge for either return shipping nor a potential restocking fee, even in the case of simple customer dissatisfaction with a product. Therefore, although SunnySports does have some fantastic bargain pricing, their return policy should be taken into consideration before making a purchase. When I spoke to their representative, I was also told that Sunnysports would even pay for the return shipping for purchased items that were either defective or damaged. In my case, the item (snowshoes) had a design defect and I was assured it qualified for a full refund.

This review was modified by robophoto on February 17 2013 09:59:53 AM

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5/5

posted Feb-22-2012

I originally posted a negative review of Adorama that I wish to RESCIND. It was due to a shipment of HP #38 (b9180 printer) cartridges that contained ink that was too close to its expiration date (8-months for both light gray cartridges). These cartridges are expensive ($30 to $40 each)and will temporarily stop the printer if expired (sometimes ruining a costly 13" X 19" print) so - not wanting to take a chance - I requested an exchange for newer ones (should have 1.5 to 2 year expiration). I was told by a service rep that they couldn't accommodate the exchange since 'all of their light gray cartridges were just as old because they had run out of inventory. He suggested that I return them for a refund. When I indicated my disappointment in Adorama for having sent me old ink stock in the first place and the inconvenience it had caused to me, he said he couldn't help me any further. I told him I would no longer do business with a company that knowingly shipped out almost expired ink. I then posted a review on ResellerRatings regarding the incident and my disappointment in a company that I had dealt with for so many years.

Within an hour I was contacted by a senior rep from Adorama who apologized for the incident and indicated that the original sales rep had mishandled my complaint. She furthermore offered to credit me with the cost of the 2 aging ink cartridges and that I could keep them for free - something that sales rep should have done in the first place. I was not looking for such a generous resolution and said that I would be willing to pay for at least one of them, but she insisted that Adorama wanted to make amends for my poor treatment by the sales rep and my inconvenience, with the 2 free cartridges. I accepted their offer.

Adorama is a smart company with good management. You can tell that by their membership in ResellerRatings and the attention they pay to customer reviews in this site. I wish other companies out there would do the same. It means increased business for them in the long run. In any case, I will continue to make purchases from Adorama with the confidence that I will be treated with fairness. I have revised my estimation of them back to "Excellent". Thank you Adorama and thank you ResellerRatings!

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5/5

posted Feb-18-2012

This is one of the good guys. Prices are low and service is excellent. I use them frequently.

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2/5

posted Feb-13-2012

This company should not be your first choice. Their prices are OK but the site is harder to navigate than most and some product videos don't load. They sent me a 15%-off-for-my-next-order promotion if I reviewed a product but I had great difficulty in cashing in on this benefit, eventually having to call the company to straighten out the mess. Then there's the long detailed disclaimer posted on their site regarding the company's "review and acceptance" of whatever you write before publishing it. Not too friendly to deal with the rep on the phone either. There are so many other far better outdoor equipment websites available that I don't see the point with putting up with Altrec's nonsense.

This review was modified by robophoto on February 20 2013 12:35:18 PM

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5/5

posted Jul-15-2010

Excellent service and generally excellent prices. Also, the customer reviews of products are accurate.

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5/5

posted Feb-01-2010

I have had positive results in dealing with this company. My purchases include over $2000 in Nikon photographic equipment and - in each transaction - I have been more than satisfied, both with the low prices and fine service. Representatives from the company occasionally contact me and ask that I provide feedback for them on Resellerratings. I think that this is a good thing since it shows how much the company is concerned with retaining its good reputation. All of their reps have been courteous and helpful. The last one I spoke to was Steve G. to whom I'll soon give a call for my next purchase.

This review was modified by robophoto on February 01 2010 11:47:59 AM

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