1/5

posted Jan-18-2005
Ordered Quantum DLT1 tape drive, web site shows 41 in stock. Was sent similar but wrong and used item, and received no reply to my emails asking to have the situation corrected. Called two days later, was promised to have it all taken care of and received UPS account number to ship the wrong item back. A week later received a call trying to sell me a similar item, and finally second call admitting that the drive would not be available, and that they will issue a refund. The drive is still listed on their site with 40 pieces in stock! Very disappointing given my previously positive experience with this outfit, be careful.
Update: It took 10 days to finally get the refund posted to my credit card account.

This review was modified by
robertu on February 03 2005 06:09:51 AM
“Thank you for taking the time to post your informative review.
We noticed that you are not “Very Satisfied” and that concerns us. As our valued customer, we genuinely care about you and want you to have a total customer satisfaction experience while shopping with Newegg. We have made attempts to contact you and listen to any of your questions or concerns and hope our efforts have been the determining factor to your complete satisfaction. If at anytime you are less than “Very Satisfied please do not hesitate to contact us at 800-390-1119. Have a nice day!
Newegg Customer Support
”