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All Customer Reviews (2)

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The Clock Shop
Rating 10/10 5/5
modified review posted Dec-24-2007

The Clock Shop offers a huge selection of fine clocks and service that you will simply not find in the DC area. It was Christmas Eve 2007 and like many other last minute shoppers I was looking for just the right gift and after visiting several Washington DC area clock shops, I finally found not just a perfect floor clock, but also something that I didn't expect to find in a Washington DC area business, a staff of folks, all family members, who were committed to not just making a sale, but also in starting a longer term service relationship. After encountering a season’s worth of rude drivers and equally rude sales people with clearly no vested interest in ensuring outstanding customer satisfaction, I was stunned to find such an exceptional shopping experience and quite frankly found myself not wanting to leave. Finally, to prove just how committed the Clock Shop Of Vienna is to building a long lasting customer relationship, they offered, YES OFFERED, to deliver and setup our clock AFTER they closed for the holiday. It was 2pm on Christmas Eve and within 2 hours of my purchase, Aaron, the owner’s son who was home from college for the holidays, delivered the clock wearing white gloves. After spending close to an hour setting up and demonstrating the features of the clock, our new floor clock is standing beautifully in our home. Folks, to witness the 8th world wonder, visit and see for yourself.

Lubery.com
Rating 2/10 1/5
modified review posted Aug-26-2006

BEWARE OF THIS COMPANY... Never received my order, cc was charged and could never get anyone to give me an update on my order after 1 month. REPORT to BBB. Check out the BBB rating on this company, it's an F. BEWARE http://www.labbb.org/BBBWeb/Forms/Business/CompanyReportPage_Expository.aspx?CompanyID=13134865


Lubery, Lubery.com rep has responded
modified review posted Sep-21-2006

“Customer placed an order for a special order item. It was VERY clear at the time the order was being placed that the item was on manufacturer backorder for at least 30 days, there were MANY backorders for this item, and backorders would be shipped based on the customer order number. Customers choose to pace their orders early, to ensure they would be amongst the first orders to be shipped. The item came in earlier than expected, the item was shipped to the customer, the customer received the item, and the customer kept the item then charged back their order from the credit card company. Customer scammed us and should not be trusted.”

About robertcourtney

Reviewer Stats

Total Reviews 2
Helpful Reviews 1
Forum Posts 0
Homepage
Member Since 26-Aug-06
Last visit First visit!

Favorite Stores

Check out all the stores loved by robertcourtney

  The Clock Shop of Vienna Rating 10/10

All Stores

Check out all the stores reviewed by robertcourtney

  The Clock Shop of Vienna Rating 10/10
  Lubery.com Rating 2/10

Least Liked Stores

robertcourtney likes these stores the least and has left a poor review for them.

  Lubery.com Rating 2/10
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