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All Customer Reviews (4)

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Daily Steals
Rating 10/10 5/5
modified review posted Nov-27-2011

Ordered a phone from them, and the battery would barely hold a charge for a day. I contacted them and they offered to send me a free battery. They did and now it works fine.

Overall I'm happy with the site, but their shipping is a bit slow, but not horrible.

I've ordered about 5 times from this site, and haven't had any other problems.

Cowboom (a Best
Rating 8/10 4/5
modified review posted Nov-27-2011

Ordered a droid phone from them, and it had a small crack in the glass (not on the screen, but on the bezel). It was hard to see it unless you held it just right, but despite the good price, I didn't want to risk it getting bigger, so I called Customer service and requested a replacement. They issued an RMA and shipping label right away, but only refunded my money instead of shipping a new unit. Fortunately, I found the same unit again, but $5 cheaper, when I received that one, it appeared to have never been used, just opened up and the UPC code cut off, so while the site is not perfect, the free return shipping made it very hassle free, and ultimately I got what I wanted.

It's too bad they don't offer this service in store, as it would eliminate much of the problems as you could inspect it on site.

Overall, I liked the site enough to place an additional order for a 2nd phone. We'll see how that one turns out. But at least my first experience makes me reassured that they'll fix any problem I have at their expense.


Cowboom.com, Cowboom (a Best Buy brand) rep has responded
modified review posted Dec-19-2011

“Thank you for your positive feedback. We apologize that the original item that you purchased had to be returned due to cosmetic damage. We are happy to see that we provided you with excellent customer service and your return was processed immediately and that the seconded item that you purchased came in great conditioned and at a cheaper price. We hope that you continue to take advantage of our low prices and holiday promotions.”

MeritLine.com
Rating 10/10 5/5
modified review posted Oct-07-2009

I don't know how this company makes money, their stuff is so cheap, and usually ships free... FROM HONG KONG... I don't know how they do it, but I've made about 20 purchases from them and have been pretty pleased. Occasionally you may get something that is pretty cheaply made, but you get what you pay for, right...

Only one time did something not arrive, and they were quick to assist me with filing a claim with their carrier and refunded me promptly. They also said that I could keep the item with their compliments if it showed up later.

Overall I'm very pleased with this merchant.

sTooTsi
Rating 10/10 5/5
modified review posted Mar-29-2009

Item was exactly as described, arrived quickly, and have had no problems with the unit since. I've bought from them before, and had no problems in the past either.

About rmplatt

Reviewer Stats

Total Reviews 4
Helpful Reviews
Forum Posts 0
Homepage
Member Since 29-Mar-09
Last visit First visit!

Favorite Stores

Check out all the stores loved by rmplatt

  Daily Steals Rating 10/10
  Cowboom (a Best Buy brand) Rating 8/10
  MeritLine.com Rating 10/10
  sTooTsi Rating 10/10

All Stores

Check out all the stores reviewed by rmplatt

  Daily Steals Rating 10/10
  Cowboom (a Best Buy brand) Rating 8/10
  MeritLine.com Rating 10/10
  sTooTsi Rating 10/10

Least Liked Stores

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