5/5

posted Aug-30-2009

Orderd some ink cartridges on a Sunday night and asked for regular free delivery; the package arrived in 3 business days--great service! I have ordered from them in the past and have always had prompt, accurate service.

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5/5

posted Jul-03-2009

I ordered a Pixma Pro 9000 mkII on the customer loyalty program; my old S900 finally gave up the ghost after 7 years of good service and thousands of pix. They had this printer discounted with free overnight shipping; although this was not the absolute best price, it was still very good for a relatively new printer and they also included free shipping for the paper I ordered at the same time. The printer arrived earlier than I expected in good shape and it is producing wonderful pix. I recommend you consider this store, especially if you can qualify for the customer loyalty discount.

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5/5

posted May-09-2009

Ordered 2 Hitachi HD's and an iKlear cleaning kit. They did not have the lowest prices, but their sales staff was helpful and courteous both online and on the phone. They have good instructional videos about the gear they sell. This is a quality company and the small extra they charge on their products is worth it for the excellent service they provide their customers. I will continue to order from them in the future.

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5/5

posted Dec-23-2008

This has to do with the integrity of the company, not the price of the gear.

I was going to order a Nikon D700 on the website and had added this along with some other gear to my cart. I had to leave my computer for a while, and when I returned and was going to check out, the price had gone up on the D700. I emailed BH and they emailed back and agreed to honor the lower price for 30 days. I had to leave town on business and could not order for around 15 days. When I called BH as they had suggested, the sales associate could not honor the previous quote and he checked with his supervisor who confirmed this. I then asked for a discount off the selling price and they would not match another competitor's price so I reluctantly cancelled my order for all the gear.
I then ordered the D700 from another vendor, but also sent an email to BH explaining my disappointment at that interaction. I then received a phone call from Mr. Henry Posner a few days later apologizing for the mixup, and was told they would match the competitors price; I had already ordered from another vendor, however, since I needed the camera soon. He was very cordial and hoped we could do business again.
The day after the phone call, I received a nice email from Mr. Posner explaining that he had spoken to management and sales associates about my incident and that the company had taken steps to avoid another such problem.
I sent an email to Mr. Posner thanking him for his efforts, and asked if he would be willing to make an accomodation for a lens and background material purchase. He quickly responded and did indeed offer a reasonable discount and we did the deal.

My point is that BH did make an initial error when I tried to order the D700, but they stepped up and admitted their mistake and made amends. I have dealt with other companies in the past who were not willing to "invest" in customer service, but was very happy with Mr. Posner and BH; it was refreshing to deal with Mr. Posner and I will surely order from their store in the future!

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5/5

posted Dec-07-2008

I ordered a Nikon D700 on this day along with other gear; the website said all of the equipment including he camera was in stock including the camera. I received a phone call on December 2 stating the camera was not in stock, but would be there in 1-2 days. The salesperson I spoke with apologized for this and told me the shipment was delayed and that they thought it would be there in 1-2 days; I mentioned that I needed the camera by the weekend since I needed it for a job the following week. The salesperson told me they would expedite the delivery at their charge; he called me back on the 3rd and the gear was delivered as promised on the 5th, in good condition. This is excellent service, especially considering it is the busiest time of the year for them. I would heartily recommend Canoga Camera!

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5/5

posted Feb-02-2003

Good prices, helpful sales staff, good email response to inquiry.

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