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All Customer Reviews (4)

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Jewelry Central (aka: JC Store)

3/5

posted Jan-27-2005

**** August 6, 2009 Update ****

I'm updating this review 4 1/2 years after my original purchase because it seems my dispute with this company is finally resolved. Out of the blue, I received a phone call from Charlie in customer service informing me that Jewelry Central had been bought by another company. They were going through their records and came upon my file and this review; or perhaps vice versa, I'm not sure.

At any rate, they offered to complete my refund and promptly sent me a check in the mail. I was completely pleased and surprised by this, and was grateful that someone there was trying to make up for a past mistake.

I trust the new owners to put more attention to customer service and believe they deserve a second chance. Thanks go out to Charlie and the rest of the customer service team for making things right after all these years.

My ranking will be revised to a neutral 3/5.

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Original review:

Summary:

1) They promised same-day shipping via FedEx. Based upon the date they charged my credit card and the delivery date, I believe they shipped on the 10th day via USPS.
2) I requested a cancel if they couldn’t ship by the 5th day. They shipped late anyway.
3) They shipped to the wrong address.
4) They kept $20 of my money because of items 1-3.

The details of my experience:

(Removed. It's been over four years. They made things right. No need for the gory details any longer.)

This review was modified by ringlord on August 06 2009 06:32:16 PM

GoGamer.com

4/5

posted Dec-29-2004

I've been buying off and on from this company for many years -- I even remember back when they were known as compuexpert.com -- and have always been satisfied with their service.

My most recent order caused them to call me at home and ask a number of questions, apparently in an effort to avoid fraud. I had placed a $300 order for the holidays and was shipping to an address other than my billing address. That address is registered with my credit card company however, so I'm not sure why it was a problem for them.

In short, they were very hesitant to ship to this other address (where I was going to be the following week for the duration of the holidays) and I finally agreed for them to ship to my billing address after getting their assurance that the package would arrive before I left. True to their word, the package arrived promptly within 2 days.

Overall, I'm satisfied. It was just a little inconvenient that they wouldn't ship to an alternate address even though it was registered with my credit card company.

Amazon.com

5/5

posted Jan-15-2003

Amazon has been a favorite of mine for many years. They always seem to have fair prices, offer great shipping deals, and their customer service is excellent.

I've ordered everything from books and DVDs to digital cameras and DVD players from them. The rare occasions when there has been a problem, I have never had a problem getting in touch with their customer service. They always seem to make things right. A model internet company.