59,749 stores
1,825,914 reviews
Over 250,000 shoppers online now
59,749 stores1,825,914 reviews Over 250,000 shoppers online now
 Total Reviews | 1 |
 Helpful Reviews | |
| Forum Posts | 0 |
 Homepage | |
 Member Since | 23-Apr-12 |
 Last visit | First visit! |
Check out all the stores loved by rickybobby123
No stores favored...
.Check out all the stores reviewed by rickybobby123
| eSigns.com |  |
rickybobby123 likes these stores the least and has left a poor review for them.
No stores disliked ...
Share your shopping experience and interact with
1,975 participating stores,
write a review!
Follow us & win cool gear: 
posted Apr-23-2012 
This review was modified by 
![Share](javascript:share_rating({"review_body":"Sign looks great but I didn\u0027t arrive on time. After receiving confirmation of my order and allowing for shipping, I didn\u0027t receive my order. I contacted Esigns and was informed that my order had not been fabricated or shipped. The customer service rep promised the sign quickly but commented he would have to verify my payment. He also commented he would notify me via email of the order\u0027s completion which he did not. Sign looks great but I wasted my time waiting and checking on my order. <br><br><br>UPDATE regarding Esign\u0027s response posted April 26, 2012(see below). <br>I was contacted via email and phone but did not initially respond as I was only being offered a \u0022free banner\u0022 on my next order if I chose to change my review. I knew I was not going to order any other products from Esigns and felt the free banner was being offered only to \u0022buy\u0022 my revised review. I eventually replied to their email(earlier today and before the below response). I felt I had gave this company ample time and options to fix my issue before leaving a negative review. I was never informed the material was a specialty product and of the hold up at customs as mentioned below. When I called to check on my order, it truly seemed as if my order got misplaced which happens from time to time; however their response and excuses concerns me.<br>Buyer Beware<br>","link":"http:\/\/www.resellerratings.com\/store\/Esigns_com\/review\/1478125#comment1478125","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Esigns_com.jpg","store_name":"eSigns.com","username":"rickybobby123","rating":"2"}, "single");){kind=link}
“We certainly could have been more proactive in our communications with this client. This order included a specialty material which was held up in customs at the Canadian border. Once the material was delivered to us, this order was given top priority and shipped the same day and arrived to the client the following day. Order placed on the 9th, shipped on the 17th, and arrived on the 18th. Although ground shipping was selected by the customer, we shipped the order by Next Day Air at OUR EXPENSE. Despite our best efforts to contact this customer, several emails and a half dozen calls have not been returned. We'll bend over backwards to satisfy our clients, but we have to be able to communicate with them. Bottom line: If you have a problem with an order, call us and we'll make it right! (as we did with this customer in offering a complimentary product for the delay and lack of communication and by upgrading the shipping method to Next Day Air at our expense) We LOVE our customers and always try to do right by each and every one of them every day. We do make mistakes, but we own those mistakes and take proactive measures to make it right with our clients.”