1/5

posted Dec-04-2010

I sent for a pair of solar powered rechargable candles on the 28th of September,and in October I made contact with Lakeside to ask where they were. I was told that they were on back order. After a follow up call in November,an extremely rude young man told me that I owed shipping charges,and the candles were still back ordered. I asked him how much I owed,and was put on hold,then hung up on. I called back,and was put on hold for about 10 minutes,and then a young woman answered and was able to assist me. I sent a check to cover the charges,and after about a week,one candle arrived in the mail.It worked one time,and has been sporadic at best ever since. The second candle arrived last week,and it's performance is the same as the first candle.It doesn't work!
The telephone calls I made to get my candles cost me as much as the candles did,because Lakeside doesn't have a toll free customer service number. The candles do not give satisfactory service for the money,and the whole experience has left me feeling slightly used and very dissatisfied. I would not recommend Lakeside Collections to anyone.As my grandson says,"We got gaffed."

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