1/5
posted Mar-31-2006
I used to purchase a lot from Buy.com and I guess I won't be doing that any more. I recommended this merchant to couple of my co-workers and they all came back with some bad experience with them. At first, I don't believe them. Until today, I experience it myself. I will have to say they are totally disappointing.
This is what I ran into today:
First, I got an email from Buy.com visa providing several special discount if I use their visa card. One of them is $15.00 off if my purchase is over $115.00. So, I went online on 3/30, one day before the coupon expired on the 31st., to purchase a external DVD writer. That unit cost $128.00. When I tried to apply the coupon, it won't let me. And there is no direct phone number to call their customer service. So, I sent a e-mail request explaination. The next day, their system generated a auto message back to me, saying they will help me with the issue within one to two days. Well, I can't wait for two days because the coupon expired on the 31st, which is the day I received their automatic generated message. So, I sent them back an e-mail requested contact phone number. I am able to get their number on that day. So, I called them up and the person I talked to has no idea why. Then he told to place the order online and call them back again after. They will manually adjust it for me. I did exactly what he told me shortly after I hanged up with him. After I placed the ordered, I call them right away. I talked to another person. After answering his 15 questions to verify who I am, I explained to him what's going on. He then told me he can not deduct it from my bill or invoice since it charged to the Buy.com visa. What he can do is to request a refund of the $15.00 afterwards. When I asked me when I will see the refund, he couldn't give me a straight answer. He said something about "you will have to pay for the entire amount and then Buy.com visa will issue a refund afterward." That seems to me in order to use the $15.00 refund, I will have to purchase another product from them. Well, I guess it's OK. It's better than nothing. Then I asked him to send me an e-mail to confirm the refund thing. He said he can't. It's against the company policy.
What I notice from this purchase is:
The two persons that I talked to sounds like they are from middle east. I have a hard time to understand everything they said. Both persons are rude and don't have a nice attitude towards their customers. (my co-worker told me the same thing) Buy.com has totally strip down their customer service down next to non. Their coupon or what they promise for discount may not be there, or you have to jump over hops to get it. My co-worker has the same experience. It's also about some kind of coupon discount thing.
I used to buy from them even though their price is not the best. But from now on, I will not recommend "Buy.com" to anyone. In fact, I will tell people not to buy from them. I found their price gone up and is not as competitive with other merchants anymore. Now with the bad customer service. There is no way I will buy from them again.
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![Share](javascript:share_rating({"review_body":"Even though I had some problem with my shipment (shipped one instead of two in quantity that I ordered) and with their \u0022Lived Chat\u0022. I am impressed with the afford and energy the company put in to try to keep the company to be a 5 stars company.","link":"http:\/\/www.resellerratings.com\/store\/etronics\/comment\/492867#comment492867","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/etronics.jpg","store_name":"etronics.com","username":"richard13700","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"This store won\u0027t even response to a simple question of whether will do international shipping. How can I place the order??","link":"http:\/\/www.resellerratings.com\/store\/Buying_Advantage\/comment\/315149#comment315149","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Buying_Advantage.jpg","store_name":"Buying Advantage","username":"richard13700","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I used to purchase a lot from Buy.com and I guess I won\u0027t be doing that any more. I recommended this merchant to couple of my co-workers and they all came back with some bad experience with them. At first, I don\u0027t believe them. Until today, I experience it myself. I will have to say they are totally disappointing.<br>This is what I ran into today:<br>First, I got an email from Buy.com visa providing several special discount if I use their visa card. One of them is $15.00 off if my purchase is over $115.00. So, I went online on 3\/30, one day before the coupon expired on the 31st., to purchase a external DVD writer. That unit cost $128.00. When I tried to apply the coupon, it won\u0027t let me. And there is no direct phone number to call their customer service. So, I sent a e-mail request explaination. The next day, their system generated a auto message back to me, saying they will help me with the issue within one to two days. Well, I can\u0027t wait for two days because the coupon expired on the 31st, which is the day I received their automatic generated message. So, I sent them back an e-mail requested contact phone number. I am able to get their number on that day. So, I called them up and the person I talked to has no idea why. Then he told to place the order online and call them back again after. They will manually adjust it for me. I did exactly what he told me shortly after I hanged up with him. After I placed the ordered, I call them right away. I talked to another person. After answering his 15 questions to verify who I am, I explained to him what\u0027s going on. He then told me he can not deduct it from my bill or invoice since it charged to the Buy.com visa. What he can do is to request a refund of the $15.00 afterwards. When I asked me when I will see the refund, he couldn\u0027t give me a straight answer. He said something about \u0022you will have to pay for the entire amount and then Buy.com visa will issue a refund afterward.\u0022 That seems to me in order to use the $15.00 refund, I will have to purchase another product from them. Well, I guess it\u0027s OK. It\u0027s better than nothing. Then I asked him to send me an e-mail to confirm the refund thing. He said he can\u0027t. It\u0027s against the company policy. <br>What I notice from this purchase is:<br>The two persons that I talked to sounds like they are from middle east. I have a hard time to understand everything they said. Both persons are rude and don\u0027t have a nice attitude towards their customers. (my co-worker told me the same thing) Buy.com has totally strip down their customer service down next to non. Their coupon or what they promise for discount may not be there, or you have to jump over hops to get it. My co-worker has the same experience. It\u0027s also about some kind of coupon discount thing.<br>I used to buy from them even though their price is not the best. But from now on, I will not recommend \u0022Buy.com\u0022 to anyone. In fact, I will tell people not to buy from them. I found their price gone up and is not as competitive with other merchants anymore. Now with the bad customer service. There is no way I will buy from them again.<br>","link":"http:\/\/www.resellerratings.com\/store\/Buy\/comment\/252672#comment252672","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Buy.jpg","store_name":"Buy.com","username":"richard13700","rating":"1"}, "single");){kind=link}