gadget26, HomeTech Solutions rep has responded

posted Dec-29-2011

“Thank you for taking the time to post a negative report on our company. We take customer support very seriously and we followed this issue closely since you brought it to our attention.

You placed a web order late on Saturday 12/17. The stock status was shown on the website, the shopping cart, and your confirmation email as "usually ships in 3-5 days".

Monday, 12/19 AM we sent a status update email showing an estimated availability of 12/28. That afternoon we sent a revised email showing an estimated availability of 12/27. Very early on 12/21, we sent an update showing a confirmed availability of 12/21. Later that day, we sent picking and shipping notices, with a tracking number.

Note that it only took us 2 business days to get the item and turn it around (we quoted 3-5). The item was picked up by UPS 12/21. Sometimes they miss their "departure scan" and this happened with your package. The item didn't show up in their system until it was scanned at their hub in Illinois. The item was delivered to your front door Wednesday 12/28 11:38 AM. A full day early for UPS, and six days earlier than our worst case estimate.

If there is anything else we can do for you, please contact customer service. Thanks again for your order!”