1/5
posted Dec-01-2009
Copy of letter I sent to Wal-Mart. Yet to get a repl.
My wife and I had a rather unpleasant shopping experience in the pharmacy department in your store on Saint Lucie West Boulevard, Port Saint Lucie Florida on November 28, 2009. We are infrequent Wal-Mart shoppers and want to know why we should return.
We have never used the Wall-Mart pharmacy. We have our prescriptions filled either by a required mail order or at Publix or CVS. I have a rather good insurance plan and only pay a co-pay. I had two prescriptions for my wife and decided to go to Wal-Mart as I had to go to an adjoining store.
I left the prescriptions at the pharmacy at approximately 12:45 PM. They took the information from my insurance card and I was told to pick up them up after 2 PM. We returned at 3 PM. The clerk retrieved the order and told us it was $81. I told her that there had to be a mistake because I knew that the drugs were generic and that with my co-pay it should be only $5 each. I gave her my insurance card (again) and about 10 to 15 minutes later she returned and asked if we had another insurance card. I told her that’s the only one I had and I had used it for years at both Publix and CVS without any problems. I then asked her for the prescriptions back. She threw it us and walked away. They had clearly never contacted the insurance company and had no idea of what to do.
I spoke to someone in customer service and an assistant store manager. I told them what transpired and that the people in the pharmacy department could use a course in customer service. The assistant manager asked us if we wanted her to take the prescriptions over and see what the problem was. We told her no and that Wal-Mart needs me more than I need them.
Before I retired I was part of a very highly visible state agency that prided itself in the way we treated our clientele. Poor treatment by my staff would have resulted in a phone call to state officials and a written reprimand in the employees file and an effect on the employee’s annual review.
We took the prescriptions to Publix and in less than 15 minutes we were on our way and the total cost was $10 for the two.
I read that Wal-Mart is looking to upgrade its image and bring in a more upscale clientele. Before you can attract an upscale clientele you have to learn how to treat them. Price, especially to a more affluent clientele, is not the only draw. My wife and I are willing to spend a few extra dollars and be treated properly. As I said before – why should we return to Wal-Mart?
As an aside: one reason that we don’t shop at Wal-Mart more frequently is that every time we’ve shopped there for groceries is that there are always items that are out of stock and we wind-up having to go to another supermarket. I stopped going there for Mobil 1 motor oil as they were always out of stock. What good is a low price if you don’t have the item?
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posted Dec-15-2009 
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![Share](javascript:share_rating({"review_body":"Ordered a Samsung 32\u0022 TV on Black Friday just after midnight. A number of stores were selling a 32\u0022 Samsung for $400. The model at BJ\u0027s was two models better for the same price. It was worth the $17 shipping cost not to wait on line at the store. Delivery was very prompt. Set works great.<br><br>","link":"http:\/\/www.resellerratings.com\/store\/BJ_s_Wholesale_Club\/comment\/523169#comment523169","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/BJ_s_Wholesale_Club.jpg","store_name":"BJ\u0027s Wholesale Club","username":"redwrangler","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Copy of letter I sent to Wal-Mart. Yet to get a repl.<br>My wife and I had a rather unpleasant shopping experience in the pharmacy department in your store on Saint Lucie West Boulevard, Port Saint Lucie Florida on November 28, 2009. We are infrequent Wal-Mart shoppers and want to know why we should return.<br>We have never used the Wall-Mart pharmacy. We have our prescriptions filled either by a required mail order or at Publix or CVS. I have a rather good insurance plan and only pay a co-pay. I had two prescriptions for my wife and decided to go to Wal-Mart as I had to go to an adjoining store.<br>I left the prescriptions at the pharmacy at approximately 12:45 PM. They took the information from my insurance card and I was told to pick up them up after 2 PM. We returned at 3 PM. The clerk retrieved the order and told us it was $81. I told her that there had to be a mistake because I knew that the drugs were generic and that with my co-pay it should be only $5 each. I gave her my insurance card (again) and about 10 to 15 minutes later she returned and asked if we had another insurance card. I told her that\u2019s the only one I had and I had used it for years at both Publix and CVS without any problems. I then asked her for the prescriptions back. She threw it us and walked away. They had clearly never contacted the insurance company and had no idea of what to do.<br>I spoke to someone in customer service and an assistant store manager. I told them what transpired and that the people in the pharmacy department could use a course in customer service. The assistant manager asked us if we wanted her to take the prescriptions over and see what the problem was. We told her no and that Wal-Mart needs me more than I need them. <br>Before I retired I was part of a very highly visible state agency that prided itself in the way we treated our clientele. Poor treatment by my staff would have resulted in a phone call to state officials and a written reprimand in the employees file and an effect on the employee\u2019s annual review.<br>We took the prescriptions to Publix and in less than 15 minutes we were on our way and the total cost was $10 for the two.<br>I read that Wal-Mart is looking to upgrade its image and bring in a more upscale clientele. Before you can attract an upscale clientele you have to learn how to treat them. Price, especially to a more affluent clientele, is not the only draw. My wife and I are willing to spend a few extra dollars and be treated properly. As I said before \u2013 why should we return to Wal-Mart?<br>As an aside: one reason that we don\u2019t shop at Wal-Mart more frequently is that every time we\u2019ve shopped there for groceries is that there are always items that are out of stock and we wind-up having to go to another supermarket. I stopped going there for Mobil 1 motor oil as they were always out of stock. What good is a low price if you don\u2019t have the item?<br>","link":"http:\/\/www.resellerratings.com\/store\/Walmart\/comment\/518247#comment518247","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Walmart.jpg","store_name":"Walmart","username":"redwrangler","rating":"1"}, "single");){kind=link}
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