4/5
posted Jan-07-2012
IMPORTANT UPDATE: I'm writing this update later the same day after I sent a copy of the review to Pinzoo. Rather than ignore me as so many companies do these days, I received a personal phone call from Sean at Pinzoo, who made me extremely happy by acknowledging my complaint and rectifying the situation, no questions asked. I'm changing my rating from 1 star to 4 stars because good customer service means a lot to me and they deserve it. The reason I don't make it a 5 is because the original problem shouldn't have happened and I still think it is deceptive not to warn customers before the purchase that a phone verification is necessary. However, the fact that they went out of their way to make it right just earned them a very happy return customer. Thanks Pinzoo!
-------------Original Review------------
This company's policies are absurd. First, they advertise instant email delivery of Page Plus PINS on eBay and their website, but nowhere on the site prior to completing the order do they tell you that the first time you have to go through a phone verification process before it is approved. Then once you get to that point it is too late because they offer no mechanism for immediately cancelling so you can buy your minutes elsewhere. Very inconvenient when you attempt this after their business hours.
To add insult to injury, they are apparently unaware that there are different time zones in this country, and their customer service rep called and woke me up at 6:00am on a Saturday morning to do this verification. Very annoying, but OK let's get this done and over with, right? Wrong. Next they tell you that your cell phone they are calling you on is not good enough and that you have to let them call you on a land line to complete the verification. If you don't want to give them your land line number, or don't have one, then they want to call your bank, take a DNA sample and indenture your first born son. Of course since it's Saturday they can't do that til Monday, leaving you hanging for two more days. Oh boy, I'm just dying to give my banking information to a company with misleading sales practices and zero integrity.
"No thanks, just cancel the order." Thankfully that was the only part of the process that was immediate and painless, so save yourself the headache and don't waste your time or money with Pinzoo in the first place.
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![Share](javascript:share_rating({"review_body":"IMPORTANT UPDATE: I\u0027m writing this update later the same day after I sent a copy of the review to Pinzoo. Rather than ignore me as so many companies do these days, I received a personal phone call from Sean at Pinzoo, who made me extremely happy by acknowledging my complaint and rectifying the situation, no questions asked. I\u0027m changing my rating from 1 star to 4 stars because good customer service means a lot to me and they deserve it. The reason I don\u0027t make it a 5 is because the original problem shouldn\u0027t have happened and I still think it is deceptive not to warn customers before the purchase that a phone verification is necessary. However, the fact that they went out of their way to make it right just earned them a very happy return customer. Thanks Pinzoo!<br><br>-------------Original Review------------<br>This company\u0027s policies are absurd. First, they advertise instant email delivery of Page Plus PINS on eBay and their website, but nowhere on the site prior to completing the order do they tell you that the first time you have to go through a phone verification process before it is approved. Then once you get to that point it is too late because they offer no mechanism for immediately cancelling so you can buy your minutes elsewhere. Very inconvenient when you attempt this after their business hours.<br><br>To add insult to injury, they are apparently unaware that there are different time zones in this country, and their customer service rep called and woke me up at 6:00am on a Saturday morning to do this verification. Very annoying, but OK let\u0027s get this done and over with, right? Wrong. Next they tell you that your cell phone they are calling you on is not good enough and that you have to let them call you on a land line to complete the verification. If you don\u0027t want to give them your land line number, or don\u0027t have one, then they want to call your bank, take a DNA sample and indenture your first born son. Of course since it\u0027s Saturday they can\u0027t do that til Monday, leaving you hanging for two more days. Oh boy, I\u0027m just dying to give my banking information to a company with misleading sales practices and zero integrity.<br><br>\u0022No thanks, just cancel the order.\u0022 Thankfully that was the only part of the process that was immediate and painless, so save yourself the headache and don\u0027t waste your time or money with Pinzoo in the first place.","link":"http:\/\/www.resellerratings.com\/store\/Pinzoo\/comment\/1121343#comment1121343","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Pinzoo.jpg","store_name":"Pinzoo","username":"redsnapper","rating":"4"}, "single");){kind=link}