1/5
posted Apr-16-2012
I waited 11 days for an order to arrive. Only to find out that it had been returned to TigerDirct before it even got to me. I live inside city limits of a 100K populated city. First I was told that I should have chosen a better shipping method (rather than the econo shipping that does a hand off from UPS to USPS. I mentioned to the rep that their econo shipping method doesn't even explain that detail on their website..(my fault?), then the rep offered to send another item out at their expense..sounds good right? But that they would have to refund the original order and charge another, so what. Then, when looking at my refunded amount, I find that they still kept the shipping and handling fee from the first (non-delivered item).
I tried to explain that over the phone to another service rep, that I was still being charged for something that I had no control over, never received, and only wanted a refund of a service that was never provided. That's when he hung up on me.
BTW TigerDirect sent me a follow up e-mail a week after asking how I liked the product???? Really? Apparently they don't know how to keep track of anything.
Response to tigercomments
I again went to your "shipping and handling" page on your website here is a copy/paste dirctly from that site:
What shipping method does TigerDirect.com use?
--------------------------------------------------------------------------------
TigerDirect.com uses UPS as the primary carrier for most small items. Should you require faster service, UPS Seconday Day Ground (2 business days) or UPS Next Day Air (1 business day) are available at an extra cost. All large items (over 70lbs) are shipped via Truck.
Also, I acknowledged the free shipping of the replacement (after waiting 11 days) but Tiger has offered no explaination of why they still retained a shipping and handling fee for the first, non delivered item. This means that the second item was not in reality a "free ship". Don't you get it yet ?
This review was modified by
realproperty on April 18 2012 08:32:54 AM
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posted May-30-2012 
![Share](javascript:share_rating({"review_body":"Newegg represents the finest online reseller with the best customer service.<br>Most of my online purchases actually are from Newegg.<br>I enjoy their customers\u0027 product reviews and have learned a lot from them.","link":"http:\/\/www.resellerratings.com\/store\/Newegg\/review\/1588708#comment1588708","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Newegg.jpg","store_name":"Newegg.com (USA)","username":"realproperty","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I waited 11 days for an order to arrive. Only to find out that it had been returned to TigerDirct before it even got to me. I live inside city limits of a 100K populated city. First I was told that I should have chosen a better shipping method (rather than the econo shipping that does a hand off from UPS to USPS. I mentioned to the rep that their econo shipping method doesn\u0027t even explain that detail on their website..(my fault?), then the rep offered to send another item out at their expense..sounds good right? But that they would have to refund the original order and charge another, so what. Then, when looking at my refunded amount, I find that they still kept the shipping and handling fee from the first (non-delivered item).<br>I tried to explain that over the phone to another service rep, that I was still being charged for something that I had no control over, never received, and only wanted a refund of a service that was never provided. That\u0027s when he hung up on me.<br>BTW TigerDirect sent me a follow up e-mail a week after asking how I liked the product???? Really? Apparently they don\u0027t know how to keep track of anything.<br><br>Response to tigercomments<br>I again went to your \u0022shipping and handling\u0022 page on your website here is a copy\/paste dirctly from that site: <br><br>What shipping method does TigerDirect.com use? <br>--------------------------------------------------------------------------------<br> <br> TigerDirect.com uses UPS as the primary carrier for most small items. Should you require faster service, UPS Seconday Day Ground (2 business days) or UPS Next Day Air (1 business day) are available at an extra cost. All large items (over 70lbs) are shipped via Truck. <br><br>Also, I acknowledged the free shipping of the replacement (after waiting 11 days) but Tiger has offered no explaination of why they still retained a shipping and handling fee for the first, non delivered item. This means that the second item was not in reality a \u0022free ship\u0022. Don\u0027t you get it yet ?","link":"http:\/\/www.resellerratings.com\/store\/Tiger_Direct\/review\/1458063#comment1458063","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Tiger_Direct.jpg","store_name":"TigerDirect \/ Systemax","username":"realproperty","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":" DO NOT DO BUSINESS WITH THESE CROOKS ! Nov 3 several merchants for my item were within a couple bucks of this offered price (I do not do the \u0022Too good to be true merchants\u0022. Three days after the order I called to ask why it is still pending. I am told that their fraud dept. asked for a copy of my credit card front and back and please send it to this \u0022unlisted\u0022 fax number. I call Chase Bank to report this. They tell me that they had already charged my account. I get Gabriel from Hotdealshop to cancel, he says that\u0027s not his dept.(customer service?) I ask for a cancellation number he says he can\u0027t give me one and that I will have to wait for my cancellation number by e-mail. Well that just didn\u0027t happen. My bank also gave me the phone number (same area code as the FAX) that was given on the billing and I called with an answering machine giving out a personal, not business name. Watch these crooks also doing business as Globaldigitech (info given from my bank) Bottom line.....They already charged my card...had no intention of shipping.....and will not give a cancellation notification number. I filed a fraud claim with Chase Bank.","link":"http:\/\/www.resellerratings.com\/store\/hotdealshop\/review\/417588#comment417588","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/hotdealshop.jpg","store_name":"hotdealshop","username":"realproperty","rating":"1"}, "single");){kind=link}
“We do apologize for the inconvenience in the matter, please be advised that the replacement order was shipped to you as UPS 2nd day air at no charge to you as the order was a replacement of the original returned unit. The information pertaining to Econoshipping can be located at the checkout page once the shipping method is selected which does state that UPS will hand the package to USPS in order to deliver the shipment to your location. We have forwarded your information to our Quality Assurance staff in regards to the calls that you have made in order to review the way the calls were handled. Once again we do apologize for the inconvenience in the matter and hope this incident will not change your opinion of our company.”