1/5

posted Oct-12-2010

I have also reported to BBB of New Jersey, the California Attorney General, and also to http://shopping.yahoo.com/merchantrating/?mid=13346&quickrating=1&.scrumb=5ThBPoHosJW

The company has several names
and is also called Letterfolders.com (AKA - Ace Depot, Time Clock
Zone, American Refurbished). I consider them scam artists, before
I purchased I called to ask and make sure they had this model in
stock to which they said they did. I received a different model
cash register and I called the company to complain and they said
it was the same thing just a different model number. Since I
needed the exact model version to be compatible with my system, I
requested for the item that I ordered. Ace Depot said they didn't
have the item so I requested for a full refund since it was there
mistake of shipping a different item than what I ordered. I spoke
with the owner Chris Corday and he sent an email with the RMA
and agreed to a full refund with no restocking fee since
it was there mistake. I sent back the return within a few days of
receiving the item since it was not what I ordered. A week later I
called Ace Depot and the representative confirmed they received
the return and said the refund would be issued within a week. A
week passed by and I called again and it was the middle of August,
the same representative lady said that there merchant cycle was
near the beginning and end of each month so I would be refunded
near the end of August. About two weeks past by and it was the
first week of September. I called again and Chris said I should
have received the refund and he refunded me back in July. I asked
for him to send a copy of the refund receipt so I would contact my
credit card company to investigate why I didn't receive credit, he
said he would email me. 2 weeks past by and I was busy and forgot
and I never received the email so I called Ace Depot again and for
the past 2 weeks it has been a nightmare. I have done business
for over 10 years and as a customer and business owner, I would
never treat my customers like this. Emails were never responded
to (I have proof of several emails I sent). Phone call messages
left were never answered. I called the customer service over 15
times the past 2 weeks (I have phone records) and the rep says she
handles support but Chris the owner handles billing, and she would
always give the runaround saying that Chris is at a meeting and
that I would have to call back. I would highly recommend that you
investigate this matter and there shady tactics, I believe they
fraud consumers by not giving them a refund, keeping the return,
and also selling refurbished items when they say the item is new.
Many others have complained about being scammed by this company at
http://shopping.yahoo.com/merchantrating/?mid=13346# and
http://www.resellerratings.com/store/Letterfolders

After several and numerous unpleasant attempts to get the refund
over the phone (caused me 2 days of unnecessary high blood
pressure), Chris finally emailed me this week saying my
credit has been issued in the amount of $240. After spending
another hour trying to reach Chris today to ask when the refund
was issued and why the email didn't say I received the full
amount, the attempt was unsuccessful and the workers were giving
me the workaround. If you check the 2 big review sites I
provided, someone also received the email saying they got credited
but they never did.


In my entire life as a customer, I have never had to spend
over 15-20 calls to kindly ask for a refund, and to get ignored
and played. This was no misunderstanding, since I never received
the refund from the company I clearly requested for the company to
provide proof of the refund and they have never provided it to me.
Over a few times I had asked to send the proof of refund to
another email address or to my fax number to which they did not
abide, finally I receive an email that a credit has been issued
but I am sick of there games and do not want to contact them again
as this issue will go on and on. I am sure they keep a lot of
money this way since many consumers are busy to check if there
refund was processed, but I have been persistent. I don't want to
be a victim of a con and as a consumer I not only didn't get the
product I purchased, I didn't even get my money back and I don't
want this company which has many company names to take advantage
of other consumers. It was the worst purchasing experience ever,
many other customers said the same thing on the 2 review sites.
If something so easy that should have been taken care of isn't and
is ignored, something is going on, they are illegally holding on
to my money.

This review was modified by reallyupset on October 12 2010 09:36:17 PM

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