5/5

posted Sep-13-2010

Nice price on a refurb Eee. Delivered quickly (same state), packaged decently. One note was that they sent me a UPS tracking number almost a whole day before UPS received the package, but they at least included a warning that this might be so in the email.

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5/5

posted Oct-11-2009

Just had a good experience with 1-800-REMOTES. My mother was gifted a weird brand of TV (Proton) that is impossible to find remotes for (and it didn't come with one naturally). Remotes.com was literally the only place on the internet that I could find this remote. They sent her one within a week, but it didn't work out of the box. She called them up, though, and in another few days they were able to send her one that did work! Awesome!

UPDATE: They repaired the broken remote and sent it back, so now my mom has two remotes for the price of one! Bonus!

This review was modified by rdwbreath on October 25 2009 02:43:24 PM

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4/5

posted Feb-18-2007

I ordered a Westinghouse 37w3 from BuyDig on February 11. It was listed as 'in stock' on their site, with the statement "usually ships within 1-2 business days". I received a confirmation email for my order, and a promise of another email once it shipped. I waited a week for this second confirmation email, after which I emailed to ask what was going on. I called the 800 number listed on their site at 2pm on a Friday, but a recording told me that they weren't taking calls.

On Sunday, I received an email from Wendy, who told me that "the item" was backordered and would be shipped within 5-10 business days. I looked at their site, and it was still listed as "In Stock. Usually Ships in 1-2 Business Days".

I'm not in a huge rush, but for a big purchase like this, trust is very important, and if I can't trust them to get the most fundamental bit of information correct, then how could I trust that they would get the rest of the transaction right, or do the right thing if something went wrong?

On the plus side, they didn't charge me for the order, and they were consistent and polite about responding to my email inquiries (though there was about a day between each inquiry and their response).

Update: I received a call from Maurice at BuyDig on February 23. He apologized for the problem, and offered to overnight the TV to me for my trouble. Unfortunately I'd already taken delivery from another vendor, so he instead said he'd send me a calibration DVD. That was a nice touch, and I appreciate his concern for my experience.

This review was modified by rdwbreath on February 23 2007 12:59:01 PM

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5/5

posted Feb-10-2003

This company is excellent. Their website is a wealth of information for buyers. After I ordered, they went out of their way to allay any concerns I might have had, and the president of the company sent me an email (probably a form letter, but who cares) asking me my opinion about the company. Overall, it's clear that they know what they're doing, and are trying hard to please customers, and they have great prices.

I think that the Before You Buy section is superlative. It's always important to:
a) get the specs
b) read reviews
c) compare feature-to-feature

All of these things are well covered on MD, and though I'm not really a neophyte, I still found the explanations of specs (and the Notes column of the comparison) easy to read and extremely useful in making my decision.

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