1/5

posted Jul-13-2011

I received a bra/undies set from Bare Necessities as a bachelorette gift. The undies were a bit too big and the bra box contained a pair of undies too...so I sent them for an exchange.

1st problem: true exchanges can't be processed, only refunds and re-purchases. I didn't want to bother the friend who sent me the gift with having her credit card refunded and then recharged. However, I found a sweet customer service person who wanted to help me with this little wrinkle by doing the exchange manually herself.

HOWEVER, when I sent my return to customer service, c/o this woman, with a VERY CLEAR note inside of what I needed, apparently the returns team processed it as a normal return ANYWAY -- and my friend was refunded. Then there was some issue, and my exchange was never processed.

So Bare Necessities essentially stole back my friend's gift. And didn't contact me. And told me there was nothing they could do. This is 2011. How can it be so difficult to process an exchange?!?!? I WILL NEVER SHOP THERE, EVER, and neither should you.

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