1/5

posted Dec-23-2009
This store is the worst. Ordered gloves on Dec 1 and got an email from them on Dec 18 informing me that half of my order is out of stock. Tried calling CS during business hour several times but got a recording saying the store is closed.
Order was finally shipped on 12/17. Arrived at Grand Prairie, TX on 12/22 (which is town next to my home) but instead of sending out from there, the package was sent to Houston, Tx the next day, which is 4 1/2hrs away. Called shipping company without any help. Stay away!!!!!

This review was modified by
rchan11 on December 23 2009 01:38:16 PM
“Dear rchan11,
So sorry to hear the bad situation.
Could you please follow the next steps to have a try?
Install information:
Take out curtain and cut the middle cloth strap to let the two panels curtains separate
Take out two magnet. Push each one through the side of the panel curtains ( the side without printed little flowers has a hole to push in)
Then take out and separate the strap ( we call it magnetic strap )
Push each magnetic strap into the side of the panel ( put the wide side of magnetic strap out )
Fixing the two panels with drawing pins ( make sure the middle is a little bit higher, so that the two magnetic straps can naturally shut under the influence of gravitational attraction )
At last, fixed the decoration cloth at the top of the two panels
Should you have any further questions, please let us know.
Sincerely,
Apple”