1/5

posted Dec-28-2006
Same here: Ex stock was on hold for more than 10 days, ignored cancellation on their website as well as by Email, shipped substitute product 4 days after order was cancelled, substituted product even though it was clearly stated in comments, that no substitutes were accepted. Tend to ignore Emails, but had some responses, however not really adressing my issues. Will backcharge via my credit card company and I am done doing business with them. As a matter of fact, this is the second incident of substitution without prior information.