1/5

posted Sep-23-2008

Ordered a hot water heater directly from Polsteins after seeing that they worked with Amazon.com. It stated that the product would take 3-4 days to ship. On the 3rd day it had not shipped, and we called since we had paid extra for "express" shipping. Our card had not been charged and we called them to confirm, and ended up leaving an AMEX card since there had been a problem. Basically the manager "Kleber" lied and said he had run the new card and it would be shipped the next day. We know he lied since we called the AMEX and verified he had not even tried to run the card. We called the next day, today, and they said our order had been cancelled.

I lost a week on a time sensitive home appliance that I needed-I feel cheated and am going to talk driectly to Amazon.com since it was on the basis of the Amazon affiliation that I trusted the site.

Very dissatisfied

How a company like this stays in business is ????

DO NOT BUY or expect to get ripped off and take your chances.

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