1/5
posted Oct-11-2010
I was looking for a relatively rare Sigma 17-70mm lens when I chanced upon the mpex website. Unfortunately bhphoto, Amazon etc. did not have the lens in stock, so I took the risk of trying out mpex - very bad judgment.
If you have anything non-standard about the purchase you are making, please stay off them and stick with the guys who have more experience. In my case, the billing and shipping addresses were different. The website clearly accepted such orders, even had a specific checkbox for the same. But after placing the order I was told that "they do that only for big ticket items, and the website doesn't have a filter for the same." Quite frustrating since I was already pressed for time. After a week's discussions on email and phone, they had no workable option to offer, other than shipping to the billing address. Finally concluded on phone that I'd cancel and place another order with the same billing and shipping addresses. To my shock, even that order did not work out, and by now I had run out of time to get the item from anywhere else. What's more, mpex also changed their own listing raising the price by $110 overnight.
While all this was happening, bhphoto and Amazon had already smoothly handled my orders made with the same card. And these guys apparently had some doubts about whether I was a genuine buyer, even after talking to me thrice on phone! Really quite shocking, I think it might be a good physical store, but they certainly don't seem to be very good at etailing.
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![Share](javascript:share_rating({"review_body":"I was looking for a relatively rare Sigma 17-70mm lens when I chanced upon the mpex website. Unfortunately bhphoto, Amazon etc. did not have the lens in stock, so I took the risk of trying out mpex - very bad judgment. <br><br>If you have anything non-standard about the purchase you are making, please stay off them and stick with the guys who have more experience. In my case, the billing and shipping addresses were different. The website clearly accepted such orders, even had a specific checkbox for the same. But after placing the order I was told that \u0022they do that only for big ticket items, and the website doesn\u0027t have a filter for the same.\u0022 Quite frustrating since I was already pressed for time. After a week\u0027s discussions on email and phone, they had no workable option to offer, other than shipping to the billing address. Finally concluded on phone that I\u0027d cancel and place another order with the same billing and shipping addresses. To my shock, even that order did not work out, and by now I had run out of time to get the item from anywhere else. What\u0027s more, mpex also changed their own listing raising the price by $110 overnight. <br><br>While all this was happening, bhphoto and Amazon had already smoothly handled my orders made with the same card. And these guys apparently had some doubts about whether I was a genuine buyer, even after talking to me thrice on phone! Really quite shocking, I think it might be a good physical store, but they certainly don\u0027t seem to be very good at etailing.","link":"http:\/\/www.resellerratings.com\/store\/Midwest_Photo_Exchange\/review\/619365#comment619365","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Midwest_Photo_Exchange.jpg","store_name":"Midwest Photo Exchange","username":"ppranav","rating":"1"}, "single");){kind=link}