1/5
posted Jan-15-2010
I would caution any potential buyers before purchasing from this company. I purchased memory in March of 2009. One of the modules failed, and called for a warranty replacement. I was greeted by Dan S. who was very professional and setup the RMA and told me the replacement would be sent out USPS. I informed Dan I needed the memory sooner, so he setup an Advanced Exchange where I would purchase a new module and they would credit me when the defective one was received. Boy, I thought this very easy. Mistake #1.
Now the fun part, the next day (Wednesday) arrived, no memory. OK, maybe there was a delay. Thursday arrives FedEx and UPS arrive, no memory. I called back and got, who else, Dan S. Dan S. put me on hold for several minutes while he "researched this". He came back to announce that he is sorry for the problem that it was a FedEx issue and apologized on "FedEx's behalf for the mix up". He said another FedEx tracking number would be emailed to me. Huh??? If it shipped, why another number? OK, I bought it. Mistake #2.
Friday showed up, no tracking number email, no memory. I called back, got a lady this time. She also put me on hold to "research this". After several minutes she got back on the phone to inform me that the replacement module hadn't even shipped! They were quickly generous to refund my 14.95 overnight shipping costs (hell, at this point USPS would have been faster), but that doesn't help me when I have a production machine that is now running on 512MB instead of 1.5GB.
Also, if it hadn't shipped, does that mean that Dan S. lied? After reviewing some of the other posts here, I'd say that was the case.
Stay away from this company. Let's see how long it takes to get the 14.95 shipping credit and the credit for the defective memory. I have a suspicion I'll be posting again.
This review was modified by
ppepin_sacsi on January 15 2010 11:25:38 AM
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![Share](javascript:share_rating({"review_body":"I would caution any potential buyers before purchasing from this company. I purchased memory in March of 2009. One of the modules failed, and called for a warranty replacement. I was greeted by Dan S. who was very professional and setup the RMA and told me the replacement would be sent out USPS. I informed Dan I needed the memory sooner, so he setup an Advanced Exchange where I would purchase a new module and they would credit me when the defective one was received. Boy, I thought this very easy. Mistake #1.<br><br>Now the fun part, the next day (Wednesday) arrived, no memory. OK, maybe there was a delay. Thursday arrives FedEx and UPS arrive, no memory. I called back and got, who else, Dan S. Dan S. put me on hold for several minutes while he \u0022researched this\u0022. He came back to announce that he is sorry for the problem that it was a FedEx issue and apologized on \u0022FedEx\u0027s behalf for the mix up\u0022. He said another FedEx tracking number would be emailed to me. Huh??? If it shipped, why another number? OK, I bought it. Mistake #2.<br><br>Friday showed up, no tracking number email, no memory. I called back, got a lady this time. She also put me on hold to \u0022research this\u0022. After several minutes she got back on the phone to inform me that the replacement module hadn\u0027t even shipped! They were quickly generous to refund my 14.95 overnight shipping costs (hell, at this point USPS would have been faster), but that doesn\u0027t help me when I have a production machine that is now running on 512MB instead of 1.5GB. <br><br>Also, if it hadn\u0027t shipped, does that mean that Dan S. lied? After reviewing some of the other posts here, I\u0027d say that was the case.<br><br>Stay away from this company. Let\u0027s see how long it takes to get the 14.95 shipping credit and the credit for the defective memory. I have a suspicion I\u0027ll be posting again.","link":"http:\/\/www.resellerratings.com\/store\/4allmemory\/comment\/532479#comment532479","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/4allmemory.jpg","store_name":"4allmemory","username":"ppepin_sacsi","rating":"1"}, "single");){kind=link}
“I am sorry to hear about the problem with the RMA. I personally took your call on Friday and took full responsiblity for all the problems with the FedEx shipping and with the mix up with our shipping department. What Dan meant when he apologized on behalf of FedEx was that they missed your package when they came to pick up the first time. We had not realized that and he set it up to be reshipped. Our shipping department did not understand and had not shipped it again when you called and talked to me on Friday. I issued the $14.95 refund while we were on the phone and you should see that within 48 hours on your account. We will issue the refund for the replacement as soon as we receive the orginal memory back and will let you know by e-mail when this has been done. Again I apologize on behalf of 4 All Memory and take full responsibility for the problems. Please contact us directly if you have any further problems or questions. Have a good day!”