1/5

posted Nov-25-2009

I ordered a product from this website on Thursday morning Nov. 19th. I sent an email to customer service on Sunday November 22nd.
On Monday November 23rd, they charged my credit card.
On Tuesday the 24th, I still had not received a tracking number or shipping confirmation email, so I called CS. The CS rep told me my order had already shipped and I should receive a tracking number within 2 hours. 3 hours later still no tracking number, so I called CS again. The second person told me they charged the credit card because the order had been processed, but it had NOT yet shipped but it should ship the following day.
Wednesday morning November 25th, no shipping confirmation, no tracking number.
I called customer service again, this person said the product was on back order and there was no ETA. They charged my credit card for processing my order yet the product wasn't in-stock.
They never sent an email or called to let me know the order was back ordered, and the first customer service rep told me it had already shipped.
I talked to 3 different reps and received 3 different responses.
1800mobiles.com has horrible customer service, questionable sales/processing tactics, and if they were the last online retailer left on earth I would still never order from them again.

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