1/5

posted Apr-06-2011

Beware of purchasing anything expensive. I've been a loyal client of DX for many years. Most of the items were coming within a reasonable period of time, 2-3 weeks.

Recently I decided to purchase something above my normal buying price range and pulled the trigger paying with paypal.

The item never came. They gave me a tracking number that showed that the item left Hong Kong, but never arrived to the US. After month and a half I asked if I can get a replacement, to which they replied to wait another 2-3 weeks. Which is quite insane because the item supposedly left Hong Kong weeks and weeks ago. I think they don't mind replacing items when they costs 6 cents, but anything over 10 bucks or more.. they are just playing the delay game, hoping a client will finally give up.

Their customer support is non existing, you wait over a week ( 7 business days ) for them to respond to your inquiry, and what you usually get is "please do not worry at all". hmm.. more of a joke for me than a solution to an issue.

I escalated this to PayPal, which also reserves over a month to review the case and the maybe give you a refund. All in all, scary - because if you spend a few hunderd bucks with them, you won't have any kind of protection. It may come and it may not. If not - you are royally screwed - paypal will take forever to process it and refund it.

I would say stay away from them if you are going to spend more than 5 bucks on gadgets.

That was my last purchase with them.

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1/5

posted Feb-07-2010

Terrible experience! I've ordered 2 prints 11 x 17 with EXPEDITED shipping. Over 2 weeks later, not even a shipping notice was sent. I called them and I got some guy on the phone saying that "their delivery is guaranteed" whatever that means ??, and that they already shipped the goods. He also said they will ship it again. Again, nothing came, so I tried cancelling the order. The guy on the phone said that the order has been cancelled. Google checkout didn't show any signs of the refund UNTIL I sent them an email saying that I WILL dispute the transaction if I am not going to get my refund and submitted a complaint via Google Checkout system. Next day I got my refund. All together - everything took over 3 weeks. Expedited shipping , yeah, maybe if they live in Mozambique.

3 days later the order came in! To my surprise, and unbelief, the prints came but they were resized to fit the 11 x 17 paper!! So really i got a print that was more like 5x5 on 11x17 paper. It is retarded, especially since their website shows that the print is CROPPED to fit 11x17.

What a joke. Stay away from them!!! Some 10 year old with a color printer is running this scam business.

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1/5

posted Jul-16-2008

Scam company; I signed up for a free trial because they promised $25 amazon gift card - only to discover that after putting my cc information and signing up, the gift card is delivered only after the free trial expires ( no mention about that on the promotional material ).

no automatic account cancellation - you have to call 1800 number that re-routes to you to Indian speaking cs.

terrible, stay away!

This review was modified by polishruben on July 16 2008 12:01:09 PM

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5/5

posted Dec-13-2007

Absolutely consumer-focused company, the customer service is just mind-blowing. They went really far to make me happy - not once but every time I ask them for help ( even if that’s not their official policy, they will make it work, just to satisfy the customer ).

For all your computer / electronic stuff - this is your place to buy.

This review was modified by polishruben on November 17 2008 07:55:23 AM

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1/5

posted Apr-01-2007

I tried to purchase a .ca domain name from them because they are cheap. BEWARE. If you need a tech support - it does not exist. I tried to call their number support number ( one number for tech support, billing and all other questions ). I was on the line waiting 6 ( six ) hours the first day. The second day - 5 ( five ) hours, 2 hours in the morning, and 3 in the evening. NO ONE EVER ANSWERD. At around 7.30 EST it just goes to a voice mailbox and no one returns your calls.

So frustrating, I went ahead and disputed the transaction, because I couldn't get this resolved with the support, that is non existing. I don't know how their servers actually is, maybe the DNS and uptime is good, but a good customer service is everything for me, so there is no way I would stay with them even for a day. If I cannot get a simple answer to my questions, how then this will look like when I need real support for technical questions about the servers, domain names, etc.
Be aware of this company.

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4/5

posted Jan-05-2007

Somehow OK.

I have found a very unique computer part with them, for a very good price. I have ordered it on Dec 24, 2006 and until the new year I did not get any shipping info, or even purchase completed e-mail summary. The only message was sent to me via Google check-out, that my card was charged x amount of dollars. I called them a week after the purchase, and I was told that the unit won't be shipped until next week. ( Jan. 2007 )
Today I got the unit - Jan 05, 2006, so it has been a while since the order date.
The good thing was that after I placed the purchase ( about 8 days after ), I got a coupon for 10% off, and I asked them if the could refund me the difference. They did it immediately, I think like this same hour or so, so it was nice to see that they are prompt with this kind of stuff.
The only thing that I am not satisfied with it was the speed of the service. Plus their website looks like a "cheap software" fraud place, but I think they are legit ;)

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3/5

posted Jul-04-2006

I have ordered the 3w headlamp. Well, after receiving it - I realized that the 3W is really a 1W. Don't be fooled that 3W can be 15$ ( shipped ) so stay away from that deal.

The headlamp is still pretty nice, comfortable fit, still cheapest 1w-er I have seen around. It also has 3 small LED bulbs so you can switch from 1W to 3LED source...

overall I am so-so happy. The website lied about the headlamp. I wonder how many other things on their site are also a lie.. ?

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5/5

posted Nov-04-2005

very cheap, super fast company. I ordered an item from them ( I believe they ship from CA ) via regular mail friday afternoon at I had it in my mailbox monday afternoon ( TN ). Free shipping super great prices. I love those guys. First experience was superb. Keep the good work guys!

This review was modified by polishruben on November 04 2005 06:49:36 AM

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5/5

posted Sep-27-2005

I was a little afraid of buying quite pricey shoes from this store ( $90 ), but they were the only ONE store in the US, that had them in stock. The ground shipping from CA to TN took 7 days, and 10 minutes ago I just got my Nike. I love them. Shipping went fine, no damage - exactly what I wanted. I haven't tried their return service, so it is hard to say how would that be like - but they claim free return postage and no restocking fees.

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5/5

posted Jul-19-2004

awesome company to do bussiness with. great and FAST shipping! I have never had any problems, however I know that some folks complain about overnight shipping problems. Besides that - everything is GREAT. The stuff usually comes withing 4 days. A++. Good job guys

This review was modified by polishruben on July 30 2004 01:41:59 AM

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1/5

posted Nov-26-2003

I ordered a 1gb or RAM memory for my computer. It has been 6 days already, no signs of shipping /although I was told that it will be shipped out next day /. When I called the tech support the guy on the phone was high or drunk and couldn’t really talk! Right now I was trying to call them their 1800 number which is busy(??!!), and the main office, where someone pick ups the phone and hang it up right away. The emails I have send to the support of that company are coming back with a note : Sorry your message to buyaib3@yahoo.com cannot be delivered. This account has been disabled or discontinued [#102]. No communication, no support what kind of company is that?

This review was modified by polishruben on July 20 2004 09:56:54 AM

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