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1,804,526 reviews
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59,620 stores1,804,526 reviews Over 250,000 shoppers online now
1/5
posted Aug-11-2010 
posted Aug-12-2010“Hello, I am sorry to read that you were unable to reach us recently regarding your order status. I would be happy to assist you directly. Please email me your name and order number and I will gladly assist you with your order: bford@LivingDirect.com. Also, our hold time is now currently under 3 minutes during peak times should you wish to phone our main service number: (866) 975-4846, M-F, 8am to 5pm CST. On a side note, when you place an order with our company your card is authorized for the amount of the order but is not actually charged until the order is shipped out of our warehouse. If your order has yet to ship you are viewing your authorization. Thank you for your business and I look forward to assisting you should you still need help with your order. B. Ford - Living Direct, Inc.”
 Total Reviews | 2 |
 Helpful Reviews | |
| Forum Posts | 0 |
| Homepage | |
| Member Since | 11-Aug-10 |
| Last visit | First visit! |
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posted Aug-11-2010 
![Share](javascript:share_rating({"review_body":"After confirming on BBB.org that the company had an A+ rating, I called to order an outdoor furniture set. Sales rep was very friendly and reassuring and guaranteed that the item was in stock and was going to get to me very quickly. As I found out later, my credit card was charged the same day, but 3 days later, when trying to check my order status, it showed that the set was still in their warehouse. This is not legal to charge the credit card before shipping the order! Another day later I tried calling them on several numbers and after spending about 2 hours listening to a music on hold and not being able to get to an actual person I gave up. Another day later (today) I am trying to log in and the website no longer recognizes my email, stating that no account exists! I do not understand how a company that acts this unethical and illegal and has a non-existing customer service can have such a high rating on BBB! My next review is going there. I would not buy from this company! There is plenty of better operating competition out there!","link":"http:\/\/www.resellerratings.com\/store\/Compact_Appliance\/review\/595304#comment595304","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Compact_Appliance.jpg","store_name":"Compact Appliance","username":"pokupatel","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Living Direct AKA Compact Appliance.<br>After confirming on BBB.org that the company had an A+ rating, I called to order an outdoor furniture set. Sales rep was very friendly and reassuring and guaranteed that the item was in stock and was going to get to me very quickly. As I found out later, my credit card was charged the same day, but 3 days later, when trying to check my order status, it showed that the set was still in their warehouse. This is not legal to charge the credit card before shipping the order! Another day later I tried calling them on several numbers and after spending about 2 hours listening to a music on hold and not being able to get to an actual person I gave up. Another day later (today) I am trying to log in and the website no longer recognizes my email, stating that no account exists! I do not understand how a company that acts this unethical and illegal and has a non-existing customer service can have such a high rating on BBB! My next review is going there. I would not buy from this company! There is plenty of better operating competition out there!","link":"http:\/\/www.resellerratings.com\/store\/LivingDirect\/review\/595316#comment595316","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/LivingDirect.jpg","store_name":"LivingDirect","username":"pokupatel","rating":"1"}, "single");){kind=link}
“Hello, I am sorry to read that you were unable to reach us recently regarding your order status. I would be happy to assist you directly. Please email me your name and order number and I will gladly assist you with your order: bford@LivingDirect.com. Also, our hold time is now currently under 3 minutes during peak times should you wish to phone our main service number: (866) 975-4846, M-F, 8am to 5pm CST. On a side note, when you place an order with our company your card is authorized for the amount of the order but is not actually charged until the order is shipped out of our warehouse. If your order has yet to ship you are viewing your authorization. Thank you for your business and I look forward to assisting you should you still need help with your order. B. Ford - Living Direct, Inc.”