1/5
posted Apr-22-2013
On March 12th order a riding lawnmower online paid online to be delievered April 15th to my address in Missouri. Paid 1347.00 on debit card. Spent 800.00 on tickets to fly to Missouri to mow the property once the mower arrived. The mower did not arrive, called sears, they couldnt find the address would have to attempt redelivery the following Monday. NO I explained I am only in Missouri through the week returning to Washington State on friday, only here to mow our property so need the mower before we leave. Sears could not do that, they only deliever to our address on Monday. That is not what online said I choose the day of the week. Regardless they would only deliver the following Monday April 22. Then I said to cancel the order and refund my money. They said that they would do that. The next day I called to confirm the order had been cancelled and my refund processed, spoke with Rubin. No he said the order was pending delivery on Monday April 22, I explained again that no one would be there we were only in Missouri to mower our property, flying back to Washington. We cancelled the order he said he would cancel the order, when can I get my money refunded so I can go elsewhere to purchase a riding mower to mow we must get it done, that is why we are in Missouri at this time. 7 to 10 business days he told us it would take for our money to be refunded. I explained I need the money to buy a mower now or we have wasted $800.00 in airfare to come to mow for nothing. Sorry Rubin said that is just how long the process takes. Now I have spent 2 hours on the phone over a riding mower I PAID FOR that I am not going to get.
This morning April 22, 2013 we received calls from Sears regarding the delivery to the riding lawn mower we both told them repeatedly that the order had been cancelled on the 16th with Rubin, that we were no longer in Missouri. The order had not been cancelled, they passed me from person to person and Liz said she would cancel the order and request refund. It would that 7 to 10 business days. I said that is what Rubin said on the 16th of April. How do I know I will ever get my money refunded to me. She assured me it would be.
We will see!!! I had to spend an additional $1000.00 to purchase a riding mower in the tiny town near our property to mow.
Sears offers the worst customer service I have ever ever received. I will never step foot in a Sear store and will never order anything on line through Sears again BUYERS beware
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![Share](javascript:share_rating({"review_body":"On March 12th order a riding lawnmower online paid online to be delievered April 15th to my address in Missouri. Paid 1347.00 on debit card. Spent 800.00 on tickets to fly to Missouri to mow the property once the mower arrived. The mower did not arrive, called sears, they couldnt find the address would have to attempt redelivery the following Monday. NO I explained I am only in Missouri through the week returning to Washington State on friday, only here to mow our property so need the mower before we leave. Sears could not do that, they only deliever to our address on Monday. That is not what online said I choose the day of the week. Regardless they would only deliver the following Monday April 22. Then I said to cancel the order and refund my money. They said that they would do that. The next day I called to confirm the order had been cancelled and my refund processed, spoke with Rubin. No he said the order was pending delivery on Monday April 22, I explained again that no one would be there we were only in Missouri to mower our property, flying back to Washington. We cancelled the order he said he would cancel the order, when can I get my money refunded so I can go elsewhere to purchase a riding mower to mow we must get it done, that is why we are in Missouri at this time. 7 to 10 business days he told us it would take for our money to be refunded. I explained I need the money to buy a mower now or we have wasted $800.00 in airfare to come to mow for nothing. Sorry Rubin said that is just how long the process takes. Now I have spent 2 hours on the phone over a riding mower I PAID FOR that I am not going to get. <br><br>This morning April 22, 2013 we received calls from Sears regarding the delivery to the riding lawn mower we both told them repeatedly that the order had been cancelled on the 16th with Rubin, that we were no longer in Missouri. The order had not been cancelled, they passed me from person to person and Liz said she would cancel the order and request refund. It would that 7 to 10 business days. I said that is what Rubin said on the 16th of April. How do I know I will ever get my money refunded to me. She assured me it would be. <br><br>We will see!!! I had to spend an additional $1000.00 to purchase a riding mower in the tiny town near our property to mow. <br><br>Sears offers the worst customer service I have ever ever received. I will never step foot in a Sear store and will never order anything on line through Sears again BUYERS beware","link":"http:\/\/www.resellerratings.com\/store\/Sears\/review\/2661011#comment2661011","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Sears.jpg","store_name":"Sears.com","username":"pmkroeger","rating":"1"}, "single");){kind=link}