1/5

posted Sep-10-2006

Ordered labor day special online & chose in store picked up next day, box appeared retaped (confirmed by CS agent processing transaction later on by phone) and item later on confirmed having been "plugged in" before by showing different OSD than described by owners' manual, in other words was given 'open-box' instead of new item. Called both toll-free/in store CS & was told just to bring item back to exchange for new replacement long as in stock. One week later attempt to process in store 'exchange' met with great resistance. Told by another CS agent online & instore transactions are DIFFERENT entities therefore have to return original item for CC refund then 'buy' same item in store for more than twice original price even though she can't explain to me why I was given open item via instore pickup option & her swift/successful action to return/cancel my online order right then & there. Took an hour & 2 managers' action to resolve the issue. What pathetic lame excuse & dishonest outfit.

Only good thing is the original store CS agent was being helpful & trustworthy in speaking out for me concerning the condition of the open item I was given @ the first place.

This review was modified by pmf6311 on September 12 2006 04:31:33 PM

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5/5

posted Aug-27-2006

Initial shipment with 1 broken item which they promptly sent a replacement after my e-mail notification. Rest of the order went well with everything else working fine. Will definitely buy from them again.

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