“I just had to tell you again how grateful we are for all of your help. We had a very difficult year since my husband was paralized. We were told by everyone else that there was no way my husband would have a lift in time to enjoy the summer with our children. Your ingenuity and wonderful problem solving skills made that happen for us. We have the lift and the anchor actually came the following day. You were so kind and caring. You made dealing with your company a pleasure.
I'd love to send a note to both your boss to let them know that in our humble opinion you should get a raise.(and the customer is always right) Your employer, should know what an asset you are to the company and realize that people like you will continue to improve the customer relations for them. Please feel free to forward this letter or send me an address and I will be more than happy to send your bosses a letter. Thank you again ”