1/5

posted Jun-15-2013

Their phony website guarantees a no-questions-asked return policy.
They sent the wrong book. After 4 emails back and forth with Customer Care Mike, it turns out the onus is on me - because:
“So sorry, we stock by ISBN number, and we sent you the correct ISBN number. That's what you ordered, too bad,” says Mike, putting the blame on me.
So I pointed out that I ordered a book TITLE not an ISBN number! And the title they sent was wrong!
And I pointed out the ad on their website, which I ordered from, which shows the actual title I ordered, which they acknowledged on their order form.
After that I heard nothing more from Customer Care Mike.
By the way, I bought several other books from them in the same order. They were rated “good condition” on their website but they were “fair” to “poor” condition at best. Phony company.

This review was modified by planetar on June 15 2013 03:01:57 PM

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