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phillmj

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  • Email reviewer
  • Rating 10/10
    5/5

    Update:
    Company is extremely responsive and helpful. Had a problem with an item that arrived scratched, and left an email for them on the weekend. I got a call back on the weekend and spoke with Sterling. He handled the situation and by Monday afternoon had a replacement part shipped, 2-day. Now that is what I call service!!!

    Initial Review:
    Originally I had a bumpy but ultimately surprisingly fantastic experience with this company. I ordered some products, which their website said was in-stock, and then received an email that one of the items was NOT in stock as advertised. Since I needed the part asap, I cancelled the order from Monarch and ordered from another vendor.

    That night, I got a call from Sterling at Monarch computers, and he told me there had been a mistake, that they indeed did have the item in stock, and would I like them to keep the order--meanwhile bumping my shipping from 2-day to overnight?

    I was shocked to get such personal service from this company. No company or system is perfect, and he explained that there had been some glitch in their software or stocking process.

    So, I am very pleasantly surprised and pleased with the outcome. Would definitely do business with them again.

    PS, Sterling called me at 6:40 pm my time (CA), which meant he was calling at 9:40 pm his time. Impressive!

    This review was modified by phillmj on December 12 2005 04:26:27 PM

  • Email reviewer
  • Rating 10/10
    5/5

    Very responsive, customized products to my needs, patient. Great customer service!!!

    Received the item as advertised, complete with custom requests fulfilled.

    This review was modified by phillmj on January 19 2006 01:00:38 PM

  • Email reviewer
  • Rating 2/10
    1/5

    I placed an order for some pc items with this company. Got an order confirmation from them, as expected, but no order/invoice number. Strange. A week went by, no items, and my credit card was never charged.

    I emailed them, no answer. I tried calling them, no dice. I emailed them repeatedly, never got a response, and never got my products. I also was never charged a penny.

    A couple of weeks ago, somehow, someone got my credit card information and committed id theft. This is the only questionable transaction I have completed on the web, and I cannot prove but suspect I was taken. AVOID THIS SELLER. As of this writing, the website was not even operational, so there you go.


  • Email reviewer
  • Rating 10/10
    5/5

    Update:
    Company is extremely responsive and helpful. Had a problem with an item that arrived scratched, and left an email for them on the weekend. I got a call back on the weekend and spoke with Sterling. He handled the situation and by Monday afternoon had a replacement part shipped, 2-day. Now that is what I call service!!!

    Initial Review:
    Originally I had a bumpy but ultimately surprisingly fantastic experience with this company. I ordered some products, which their website said was in-stock, and then received an email that one of the items was NOT in stock as advertised. Since I needed the part asap, I cancelled the order from Monarch and ordered from another vendor.

    That night, I got a call from Sterling at Monarch computers, and he told me there had been a mistake, that they indeed did have the item in stock, and would I like them to keep the order--meanwhile bumping my shipping from 2-day to overnight?

    I was shocked to get such personal service from this company. No company or system is perfect, and he explained that there had been some glitch in their software or stocking process.

    So, I am very pleasantly surprised and pleased with the outcome. Would definitely do business with them again.

    PS, Sterling called me at 6:40 pm my time (CA), which meant he was calling at 9:40 pm his time. Impressive!

    This review was modified by phillmj on December 12 2005 04:26:27 PM

  • Email reviewer
  • Rating 10/10
    5/5

    Very responsive, customized products to my needs, patient. Great customer service!!!

    Received the item as advertised, complete with custom requests fulfilled.

    This review was modified by phillmj on January 19 2006 01:00:38 PM

  • Email reviewer
  • Rating 2/10
    1/5

    I placed an order for some pc items with this company. Got an order confirmation from them, as expected, but no order/invoice number. Strange. A week went by, no items, and my credit card was never charged.

    I emailed them, no answer. I tried calling them, no dice. I emailed them repeatedly, never got a response, and never got my products. I also was never charged a penny.

    A couple of weeks ago, somehow, someone got my credit card information and committed id theft. This is the only questionable transaction I have completed on the web, and I cannot prove but suspect I was taken. AVOID THIS SELLER. As of this writing, the website was not even operational, so there you go.


  • Email reviewer
  • Rating 10/10
    5/5

    Update:
    Company is extremely responsive and helpful. Had a problem with an item that arrived scratched, and left an email for them on the weekend. I got a call back on the weekend and spoke with Sterling. He handled the situation and by Monday afternoon had a replacement part shipped, 2-day. Now that is what I call service!!!

    Initial Review:
    Originally I had a bumpy but ultimately surprisingly fantastic experience with this company. I ordered some products, which their website said was in-stock, and then received an email that one of the items was NOT in stock as advertised. Since I needed the part asap, I cancelled the order from Monarch and ordered from another vendor.

    That night, I got a call from Sterling at Monarch computers, and he told me there had been a mistake, that they indeed did have the item in stock, and would I like them to keep the order--meanwhile bumping my shipping from 2-day to overnight?

    I was shocked to get such personal service from this company. No company or system is perfect, and he explained that there had been some glitch in their software or stocking process.

    So, I am very pleasantly surprised and pleased with the outcome. Would definitely do business with them again.

    PS, Sterling called me at 6:40 pm my time (CA), which meant he was calling at 9:40 pm his time. Impressive!

    This review was modified by phillmj on December 12 2005 04:26:27 PM

  • Email reviewer
  • Rating 10/10
    5/5

    Very responsive, customized products to my needs, patient. Great customer service!!!

    Received the item as advertised, complete with custom requests fulfilled.

    This review was modified by phillmj on January 19 2006 01:00:38 PM

  • Email reviewer
  • Rating 2/10
    1/5

    I placed an order for some pc items with this company. Got an order confirmation from them, as expected, but no order/invoice number. Strange. A week went by, no items, and my credit card was never charged.

    I emailed them, no answer. I tried calling them, no dice. I emailed them repeatedly, never got a response, and never got my products. I also was never charged a penny.

    A couple of weeks ago, somehow, someone got my credit card information and committed id theft. This is the only questionable transaction I have completed on the web, and I cannot prove but suspect I was taken. AVOID THIS SELLER. As of this writing, the website was not even operational, so there you go.


    Reviewer Stats

    3

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    Useful Reviews

    phillmj's favorite stores

      Performance PC's Rating 10/10
      Monarch Computer Systems Rating 10/10

    phillmj's Stores Reviewed

      PC Extreme Rating 2/10
      Performance PC's Rating 10/10
      Monarch Computer Systems Rating 10/10

    phillmj's Least Liked Stores

      PC Extreme Rating 2/10