1/5

posted Jun-05-2005
This is a story about my experience with Tigerdirect.com. At April 20-th I ordered AMD Duron CPU from this guys. The deal looks too good to be true - $19.99 after $30 rebate. The order was flawless and I received the CPU 5 or 6 days later. The CPU appears to be DOA – when I properly installed it and turned on the computer - it even didn’t turn on the monitor (it’s noteworthy that every computer I’ve had for the last 10 years I’ve assembled myself and know how to do this). I try it several times with the old and new CPUs. Computer works just fine with the old one and appears to be dead with the new one. I immediately gave a call to the Tigerdirect.com customer service and the guy started a very strange dialog, trying to persuade me that that was my fault and I used the wrong fan (!). After another 10 minutes of conversation the guy agreed to change the CPU but told me that I’d have to buy a new fan from them (another $35) to make sure CPU has proper cooling. Only after I promised to put the transaction on dispute and write a negative feedback the guy (after consultation with his manager) agreed to make “full refund”. The next day I sent this CPU back (another $10) and started waiting my money back. Only 1.5 month later I had my money back, but they “forgot” to refund shipping (it was $49.99 + $10 shipping). So I’ve gut only $49.99 back to my credit card and lost $20 for the lesson not to have business with them ever. I’m still going to put this transaction on dispute on my credit card to get back the shipping.
Added June 12, 2005:
Tigerdirect did transfer me back $20 for shipping of the DOA CPU.

This review was modified by
phil345 on June 12 2005 12:26:34 PM
“Dear Valued Customer:
We definitely try to avoid shipping defective product to our customers. However, when that is the case, Tiger covers full shipping charges both ways. I just refunded your credit card for the original shipping charges and the 10 dollars you paid to ship it back. In addition, please accept our deepest apologies for the inconvenience this has caused you. Please allow 3-4 business days for the credit to post to your credit card and contact me if you have any further quesions at roger.insua@tigerdirect.com.”