1/5

posted Feb-24-2009

I placed an order for indigo leaf extract with this company on 2/10, and on 2/13 I emailed to find out the ship date and was told the item was not in stock. Dan offered to ship straight indigo leaf powder instead, and I agreed. A week or so later I discovered that Kalyx had billed my credit card on 2/12 (the day before Dan told me that the item was not in stock).

Two more emails to find out the status went unanswered, so on 2/24 I registered a dispute with my credit card issuer.

I have four problems with Kalyx:

1. There was no indication on the website that the item was out of stock.
2. I wasn't informed after my purchase that the item was out of stock.
3. Kalyx billed my credit card before shipping.
4. My email inquiries went unanswered.

So, I will not be doing business with them again.

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3/5

posted Jan-30-2009

I am disappointed in my experience with Upgrade Nation. I ordered a 512MB Type H xD card and instead received a Type M. I requested an RMA replacement and promptly received the RMA and sent it back. A week later, when I looked at my RMA status at the company's website it was marked "closed." So I called to find out what was going on and was told they could not ship me the Type H card because they have none in stock and do not expect to get any more. I had received no notification to this effect and wouldn't have known if I hadn't called. (According to the website the Type H card is in stock.)

I believe they shipped the wrong card because they didn't have the right card in stock.

The processing all went fine, they credited me for the original card, and things were done speedily. But they don't seem to be very good at monitoring their stock.

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