1/5
posted Jul-14-2005
My last email to thezeb.com: I just cancelled this order. I will also be detailing my experience at resellerratings.com, bizrate.com, cnet shopping, the BBB, and several other reseller rating sites. Here's why:
Your website clearly says: "Get your order within 5 business days. Free delivery for most orders over $199. This limited-time offer applies to items shipped to the any of the 50 U.S. States on orders totaling at least $199."
When I placed my order I knew you probably didn't have my item in stock, since nobody does right now (Sirius Sportster RECEIVER ONLY), and I knew there was no way you would get it to me within 5 days. I called and tried to verify your inventory, and was told by your customer service that they had no way to check inventory or the exact details of my order. But they assured I would get it within 5 days. I left an email, but didn't receive a reply for over 2 days.
Finally yesterday I get the reply below from you confirming what I already knew - you didn't have stock to fill my order. Instead of calling me, you reply by email and give me 4 options, and make me reply by email before you proceed. This can only push you further past your 5-day promise. But I immediately send off a reply telling you to (of course) send the one you have, and send the other later. I ask you to overnight it, since you're already overdue.
This morning I call your customer service to verify that you got my confirmation, and that my item will be overnighted today. The rude
customer service rep tells me he can't verify anything about my order. He says that's handled by processing. I ask to speak to someone in
processing. He says that he's customer service, and he handles that. ??
At that point I told him to cancel my order.
Sorry. Your store seemed to have so much promise, and amybe does. But either you've instructed your customer service reps to keep an intentional smokescreen in front of the customers to cover the fact that you can't meet your 5-day promise, or your customer service reps have no way to access the information to do their jobs. Either is
unacceptable.
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![Share](javascript:share_rating({"review_body":"My last email to thezeb.com: I just cancelled this order. I will also be detailing my experience at resellerratings.com, bizrate.com, cnet shopping, the BBB, and several other reseller rating sites. Here\u0027s why:<br><br>Your website clearly says: \u0022Get your order within 5 business days. Free delivery for most orders over $199. This limited-time offer applies to items shipped to the any of the 50 U.S. States on orders totaling at least $199.\u0022<br><br>When I placed my order I knew you probably didn\u0027t have my item in stock, since nobody does right now (Sirius Sportster RECEIVER ONLY), and I knew there was no way you would get it to me within 5 days. I called and tried to verify your inventory, and was told by your customer service that they had no way to check inventory or the exact details of my order. But they assured I would get it within 5 days. I left an email, but didn\u0027t receive a reply for over 2 days.<br><br>Finally yesterday I get the reply below from you confirming what I already knew - you didn\u0027t have stock to fill my order. Instead of calling me, you reply by email and give me 4 options, and make me reply by email before you proceed. This can only push you further past your 5-day promise. But I immediately send off a reply telling you to (of course) send the one you have, and send the other later. I ask you to overnight it, since you\u0027re already overdue.<br><br>This morning I call your customer service to verify that you got my confirmation, and that my item will be overnighted today. The rude<br>customer service rep tells me he can\u0027t verify anything about my order. He says that\u0027s handled by processing. I ask to speak to someone in<br>processing. He says that he\u0027s customer service, and he handles that. ??<br><br>At that point I told him to cancel my order. <br><br>Sorry. Your store seemed to have so much promise, and amybe does. But either you\u0027ve instructed your customer service reps to keep an intentional smokescreen in front of the customers to cover the fact that you can\u0027t meet your 5-day promise, or your customer service reps have no way to access the information to do their jobs. Either is<br>unacceptable.","link":"http:\/\/www.resellerratings.com\/store\/theZEB\/review\/213412#comment213412","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/theZEB.jpg","store_name":"theZEB.com","username":"petec35-2","rating":"1"}, "single");){kind=link}