1/5

posted Jul-11-2009

Bought a used DVD described condition as "USED-LIKE NEW". I was sent a dvd which was covered with scratches and would not play - it would freeze. I contacted the live chat customer service. I spoke to MARK, his response was used items are final sell. They do not take them back, work or not work, as described or not. I am taking a chance buying a used DVD and MARK signed off on me twice without getting me the manager which I asked for. I had to make a call and spoke to David. It was almost the same thing. I was put on hold. It took one hour the whole thing to hear from DAVID. Their manager said one time return only like it was my fault. I am a customer since 7/2/2003. I bought about 2000 dvds from this site(Empire). It was not right for one hour make me go through hell. Their customer service is awful when you have problem which is their own fault. It is like highway robbery. They don't behave professional. They do not honor their own policy. BUYERS BE AWARE. THE ONLY GOOD THING ABOUT DVD EMPIRE IS THE WAY THEIR SITE IS SET UP.

comment on review | report?

Is this review?… Helpful Cool Share