1/5

posted Jul-01-2009

Dear Customer Service,



After seeing several ads for your store, I have decided to give you guys a shot for my D5 Mark II.

Unfortunately I experienced a horrible experience from your call center in India.



I hardly could understand your agents, and did not see any patient for service either.

After asking to be transferred over to U.S, they simply hang up on me.



After several attempts and call back to speak to the manager, I have experienced the same result as the manager hang up the phone me as well.



I have decided to take my business elsewhere, at this point I was ready to even pay extra but receive proper customer service.

And I managed to go to one of your competitors and receive a Superior customer service.



I am very sorry that RitzCamera choose to sacrifice Customer Service to gain some profit by cost saving and transferring their customer service over to places that do not understand Customer Service.



PS.

The above feedback will be sent over to Epinions.com / Shopping.com / Reviews.cnet.com.



Regards,



Unhappy Potential customer.

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1/5

posted Jul-01-2009

Dear Customer Service,



After seeing several ads for your store, I have decided to give you guys a shot for my D5 Mark II.

Unfortunately I experienced a horrible experience from your call center in India.



I hardly could understand your agents, and did not see any patient for service either.

After asking to be transferred over to U.S, they simply hang up on me.



After several attempts and call back to speak to the manager, I have experienced the same result as the manager hang up the phone me as well.



I have decided to take my business elsewhere, at this point I was ready to even pay extra but receive proper customer service.

And I managed to go to one of your competitors and receive a Superior customer service.



I am very sorry that RitzCamera choose to sacrifice Customer Service to gain some profit by cost saving and transferring their customer service over to places that do not understand Customer Service.



PS.

The above feedback will be sent over to Epinions.com / Shopping.com / Reviews.cnet.com.



Regards,



Unhappy Potential customer.

comment on review | report?

Is this review?… Helpful Cool Share

5/5

posted Nov-23-2007

WOW... What can I say about their service.
Excellent, outstanding, fabulous...Fast, Reliable, Friendly, outperform B&H / J&R and other competitors....Good Price, excellent service, Fast delivery...What else can I ask...I am their customer for life...On the receipt there was a stamp stating that "Customer needs this item fast, Must be delivered today....WOW..I Love them

This review was modified by pejii on December 18 2010 10:00:13 PM

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