2/5

posted Oct-31-2005

If you view Krex as an online store, their prices, service, and support are mediocre. The return policy is rather harsh, but very necessary for the kind of merchandise they sell. No, they will not fraud you, or screw you over. They have no bad intentions what so ever.

Krex does have some good things going for them though. Their CPU prices are rather low, and reasonable. So are their specials of the week. Be wary of Krex's LCD monitors. Especially the CVT and Amptron line. These are the lowest quality LCD's you can buy. They will claim that they're just as good as any other LCD, but spend a bit more money and get a better product.

Never buy memory from Krex. They do not guarantee compatibility, so if the memory doesn't work with your machine, you have to pay a 15% restocking fee to return it. If the memory is BAD, and they test it as bad, they will gladly swap it for you. On the topic of warranties...

YOU MUST KEEP YOUR ORIGINAL RECEIPT OR ELSE YOU ARE DONE FOR. Krex has a policy... No warranty work without the ORIGINAL receipt. If you lose it, you're SOL. So always hang out to that receipt.

Terms and Policies... Thoroughly read through their terms and policy sheet. They ask you to sign two reciepts. And invoice and a credit card reciept. Read the back of the Invoice before signing it! Be sure you agree to their terms.

Like I said before, Krex has good deals of the week. And the best part is there is little mark up on them, so you feel good knowing they didn't make much money from it.

Krex Computer Systems... They have two lines... Pre-builts and custom builts. Their prebuilt line comes with a warranty of 1 year. You bring in your receipt or mail them your computer, and they repair it for you... That only covers HARDWARE issues. Ask which one is a prebuilt and which one is a custom. The ones under 700 are usually considered the prebuilts.

Their custom line is expensive. Don't even bother looking at them. Go to Dell and buy a computer from them, I assure you, it will be cheaper.

They also don't offer technical support like Dell does. Tech support is available until 60 days after purchase. And it's not that good.

For somebody who is tech savy enough to setup their on small business of computers or a contractor... Their prebuilt line is great. Despite having garbage parts inside, they run well. And if they break (hardware wise), you bring them to Krex with a receipt and say "Fix it".

Krex Laptops are pretty good. No tech support, but the prices are reasonable and they're built well.

If you are local, Krex has a great service department. They're honest guys that really know their stuff, and there is almost nothing they can't handle. They charge 75$ per hour which is very reasonable. Laptops have a flat fee of $140, plus parts. So if you have a laptop that's completely messed up, $140 is a bargain.

Krex also knows a bit about servers. Their preconfigured line of servers is garbage. Talk to Mike or Steve about what they can do for you.

So in summary. Yes to specials, a big yes to service, yes to prebuilts. No to everything else.

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