1/5

posted Jun-10-2011

DO NOT use TaxAct. I filed tax with electronic debit payment. Its software changed my electronic payment to mailing payment without my consent. After received "return accepted" I thought everything was done deal but 2 weeks later found out that the money had not been withdrawn. I went back the return and realized that taxact switched my electronic payment to mailing payment without my consent resulting my late penalties. My issue can not be solved at customer level so I asked for Solution Escalations Department info. The supervisor at customer service gave me incomplete address and customer service email instead of email of Solution Escalations Department. VERY CAREFUL WITH THIS COMPANY and it is merging with H&R Block.

This review was modified by pdcsteven on June 10 2011 12:04:48 PM

comment on review | report?

Is this review?… Helpful Cool Share