36,421 stores
1,204,261 reviews
5441 shoppers online now
36,421 stores1,204,261 reviews 5441 shoppers online now
 Total Reviews | 1 |
| Helpful Reviews | 1 |
 Forum Posts | 0 |
 Homepage | |
 Member Since | 9-Aug-06 |
 Last visit | First visit! |
Check out all the stores loved by pdaughe
No stores favored...
.Check out all the stores reviewed by pdaughe
| 3DCOOL.COM |  |
pdaughe likes these stores the least and has left a poor review for them.
No stores disliked ...
Share your shopping experience,
write a review!
Follow us & win cool gear: 
posted Aug-09-2006 
![Share](javascript:share_rating({"review_body":"Ordered a product and paid for 3-day shipping. Credit card was charged on same day as I ordered the product. Product was not shipped until two days later. Delivery therefore spanned a weekend; end result: it took seven days to receive the product, even though I paid for 3-day shipping.","link":"http:\/\/www.resellerratings.com\/store\/3DCOOL\/comment\/270658#comment270658","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/3DCOOL.jpg","store_name":"3DCOOL.COM","username":"pdaughe","rating":"2"}, "single");){kind=link}
“On behalf of the 3DCOOL Team, we want to extend an apology to this customer. 3DCOOL never likes to let one of our valued customers down. However, even though the order was shipped within our published lead-time of up to 2 business days, the customer felt that it took too much time even though a weekend was involved. The majority of all of our global orders do ship within one business day. But depending on the time an order is received in our system following an approval by our on-line bank, the time could spill over into the next business day. Further, the customer felt that 3DCOOL had captured his funds prior to shipment. Actually, this was not the case. Our shopping cart system will not allow funds to be captured until the product has actually shipped. I had a very productive conversation with this customer who was impressed with the fact that someone would even call. He indicated that he will do business with 3DCOOL in the future. 3DCOOL will considers this review constructively and will do all we can to beat our customers expectations. ”