1/5

posted Dec-31-2011

I actually ended up cancelling my order, 15 days after placing it. They accepted more orders on the 12/15/11 than they had product for, and told me my item would ship on 12/30/11 when they received their new shipment. On the 30th, my shipment date was pushed to (estimated) 1/12/12. I cancelled my order and placed one with Amazon, who will have the phone to me next week. I should have just gone with Amazon in the first place.

UPDATE: this reply from Let's Talk highlights exactly why they were so frustrating to deal with. Their reply on here included an apology for the uncertainty of the inventory due to the carriers (which is not really an apology). In their emails to me before I cancelled, they told me orders were not filled in the order they were placed but rather when Let's Talk obtained carrier approval. Amazon obtained approval from my carrier within a couple hours of my order (in the midst of at least an equally high order volume), while Let's Talk could not do so in 15 days. Customer service from Let's Talk was really disappointing, which has nothing to do with carriers. This apology seems like just a way to say it wasn't the fault of Let's Talk, which is in large part why I'll never be back.

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