1/5

posted Oct-17-2003

Bottom Line: They are another scamming Brooklyn Camera Shop. Don't order from them.

How I know this:
I placed my order for a Minolta G500. I got a confirmation email, but no tracking number. Couple days later recieved an email a few days later about a problem with the order, it said to call "Morris". Morris gave BS about why the camera haden't yet shipped, and then tried to scam me into buying accessories. Couple more days pass, still no tracking number. I call and am told that it has shipped, but they can't give me the tracking number. I ask why, they say it's "not in the system," I tell her I don't even know what that means, so she repeats that it's "not in the system," as if that would explain why they don't know the tracking number for a package they already shipped.

Remarkably, they did end up shipping it, and sent me an email with a tracking number. The camera did arrive in good condition.

I wasn't going to post here about my generally bad experience, until I got an email from them offering a gift-certificate bribe to anyone who would post good reviews on epinions, etc. Here is my reply to that letter, with their email quoted.
-

Ah, I see. After I placed my order, I did visit resellerratings.com and
found that you guys have created numerous horror stories there. I was
worried about getting my order at all, and thought I'd for sure get scammed.
After numerous phone calls complete with transfers to nowhere, though, I did
succeed in getting you to ship my camera - almost a week after I ordered it.

I was wondering why there were also a bunch of sparkling reviews on those
websites, and now I see that those are the people you bribed with gift
certificates to post inflated reviews.

So no, I won't give you credit for being a decent camera store when I know
you tried to rip me off and rip a lot of other people off. I will, though,
post your bribe offer to all the websites I can, so that fewer people make
the nearly disastrous mistake I made of ordering from you.

Original Message:
Dear Melody Cobleigh,
The members of the Family Photo And Video staff are delighted that you chose us for your electronic equipment needs. We trust your purchase went smoothly and efficiently. Day by day we are trying to reach our goal of complete customer satisfaction and we hope that your order was handled with the care that you deserve. If you are not completely satisfied with your purchase please call us at 1-800-254-7468 or e-mail us: service@FamilyPhotoAndVideo.com .
We would like to extend our service to the numerous potential photography and electronics users in the United States and around the world and we would appreciate it if you could assist us. It would help us greatly if you could post a rating/review explaining the level of service you received on one or all of the Comparison Shopping websites outlined below.

We know the time and effort it takes to provide feedback and we value it as much as you do. As a show of our appreciation you can receive a $5 Gift Certificate for each website your review appears on. Receive a Coupon for up to $30! You can use it for yourself on future purchases or give it to a friend for their purchase! See Below


2) Nextag.com - http://www.nextag.com/serv/main/buyer/UserReviewInput.jsp?seller=164366&product=55418149
3) Epinions.com - http://www.epinions.com/content/submit.html/tnode_~220648739713
6) You can also post a positive review on Photo.net`s review forum,which lists a number of comments from customers. Click here to join Photo.Net: http://www.photo.net/register/user-new?email=&return_url=%2fneighbor%2fpost%2dnew%2etcl%3fcategory%5fid%3d0

To obtain your Gift Certificate simply email us at ratings@FamilyPhotoAndVideo.com and let us know your order number and which websites you submitted a rating on, and once it is posted, we will send you an email with a Promotion Code that you can enter upon Checkout to receive $5-$20 off your next purchase.

We feel we can surpass a great deal of our competitors in the level of customer service we provide, and we would like our ratings to illustrate this. If you have any questions regarding a review/rating please feel free to call or e-mail us at support@FamilyPhotoAndVideo. Please do not reply to this email as it is automated and cannot provide a response.
If for any reason you are not completely satisfied with our service please contact us at your earliest convenience so that we may resolve the situation.

You can call us at 1-800-254-7468 or you can e-mail us 24 hours a day at support@FamilyPhotoAndVideo.com.
Sincerely,
The Family Photo And Video Staff
www.FamilyPhotoAndVideo.com
*Gift certificates cannot be combined with any other offers. Please allow 1-3 days for rating confirmation. Please do not include specifics in your review such as your personal information or any specifics regarding Family Photo And Video (including sales or customer service representative`s names). It may prevent your review from appearing on certain websites.

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